Director of Community Services

About the role

Overall responsibility for operation of the Family Development Center (FDC), including outreach activities. Oversees case management services to eligible participants in self-sufficiency programs and other programs assigned to the FDC.

Responsibilities

• Oversees case management services to eligible participants in self-sufficiency programs and other programs assigned to the FDC.
• Services include but are not limited to outreach, intake, screening, assessment, referrals, monitoring and recordkeeping.
• Cultivates and maintains effective relationships with Local, State and Federal agencies, network partnerships and community groups.
• Oversees and performs the implementation of a collaborative process which engages the client in defined activities and identifies resources to support customers in their transition toward self-sufficiency for all agency customers.
• Manages and oversees contract compliance and utilization management of all client-based documentation.
• Provides overall leadership, oversight, and coordination for all programs operating under the umbrella of the Family Development Center.
• Ensures programs are effectively implemented, aligned with organizational goals, and in compliance with applicable funding requirements, policies, and regulations.
• Provides strategic leadership, ensuring effective program operations, quality services delivery, regulatory and contractual compliance, staff accountability, and alignment with the organization’s mission and strategic priorities.
• Directs and conducts outreach activities to identify eligible program participants.
• Coordinates and conducts eligibility intake services at the point of entry.
• Directs the needs assessment process, ensuring case plans are developed in partnership with the customer, based on customer strengths and weaknesses.
• Monitors that specific goals for the customer are identified and outlined in service plans.
• Oversees referrals to community partners providing supportive services, based on client needs