Hybrid Bilingual Clinical Educator

About the role

The Hybrid Clinical Educator is part of the Patient Services and Support organization, providing education and personalized support to patients and caregivers navigating treatment with a rare disease injectable therapy. The role is field‑based, using approved materials to deliver disease‑state and product education, reinforce treatment understanding, and connect patients and caregivers with support services throughout their treatment journey. Engagement may occur in person, by phone, or virtually, with frequent domestic travel as program needs dictate.

Responsibilities

• Deliver disease‑state and product education regarding client brands and approved indications using approved training/education materials.
• Educate account nurses and office staff on the Clinical Educator role and service model, coordinated with other field‑based representatives.
• Serve as a liaison to access teams and partners to address patient‑specific needs.
• Contribute to and engage with cross‑functional teams in a highly integrated manner.
• Share territory insights and recommend strategies to integrate perspectives across patient‑education solutions.
• Deliver approved education programs (in‑person and webinars) to patients, families, and caregivers.
• Participate in ongoing refinement of patient‑engagement strategy and educational materials.
• Respond to customer inquiries, provide appropriate education and support, and triage to available resources.
• Complete all requisite training and ensure full compliance with corporate and industry policies.
• Collaborate with Corporate Affairs teams to share advocacy insights from regional and local levels.
• Identify, develop, and execute a multidisciplinary team approach to support successful product launches.

Requirements

• Current US RN license.
• Fluency in Spanish and English (written and oral).
• Bachelor’s degree from an accredited university or college.
• Minimum 5 years of related experience, including supporting patients within rare disease.
• 2+ years of field‑based experience in the biopharmaceutical industry (preferred).
• Proven track record of delivering results that meet or exceed targeted objectives.
• Knowledge of insurance, payor landscape, and US reimbursement processes.
• Prior product launch experience (preferred).
• Ability to work quickly and flexibly with resource constraints, exhibiting a results‑driven mindset.
• Ability to work both independently and collaboratively with a diverse team.
• Willingness to travel up to 50% based on program needs; evening and weekend availability may be required.
• Strong ability to manage ambiguity, navigate complexity, and provide creative, solutions‑oriented approaches.
• Excellent written and verbal communication skills.
• Passion for patient care and meticulous attention to policy and procedure compliance.
• Stable, reliable high‑speed home internet and a designated, quiet home office space.

Benefits

• Competitive pay recognizing experience, expertise, and impact.
• Comprehensive medical, dental, and vision coverage.
• Accrued paid time off and paid maternity/paternity leave.
• 401(k) plan with company match.
• Disability and life insurance.
• Company‑paid holidays.
• Recognition programs, contests, and awards.
• Continuous growth opportunities through learning, leadership development, and career advancement support.
• Collaborative culture where ideas are valued and work makes a difference.
• Recognition as a Best Place to Work in BioPharma (2022, 2023, 2025) and Certified Great Place to Work® (2021, 2023, 2025, 2026).

Pay

The base pay range for this position is $109,000 – $202,000 per year. Final compensation will be determined by experience, skills, internal equity, and business needs.

Schedule

Travel up to 50% of the time, with flexibility for evening and weekend availability as program needs fluctuate.