Hybrid BH (LICSW or LMHC) Clinical Care Manager - Northampton

Community-based behavioral health clinician responsible for providing monitoring, follow-up, and clinical care management to dually eligible enrollees with complex medical, behavioral, and social care needs. This role focuses on integrating health services and community resources to coordinate enrollee care for improved health outcomes and enhanced quality of life.

Responsibilities

• Engage with enrollees in their homes and other community settings to establish an effective, complex care management relationship, while considering cultural and linguistic needs.
• Function as a liaison between healthcare providers, community resources, and enrollees to ensure seamless communication and care transitions.
• Perform required assessments on a timely basis, including Comprehensive Assessment, MDS-HC (or successor) Functional Assessments, and Crisis and Risk Assessments.
• Engage enrollees in care plan development and implementation, providing routine updates as the enrollee’s status changes.
• Lead the interdisciplinary care team (ICT) and collaborate with peers both internal and external to the organization to create holistic care plans addressing medical and non-medical needs.
• Oversee enrollee utilization of long-term services and supports, ensuring appropriate systems are in place for enrollees to remain in their location of choice.
• Assist members in accessing community resources, including housing, transportation, food assistance, and social services.
• Educate members about their benefits and available services under both Medicare and Medicaid.
• Provide education to members and their families about managing chronic conditions, medication adherence, and preventive care.
• Promote healthy lifestyle choices and self-management strategies.
• Assist enrollees in preventive health strategies, including gap closure.
• Follow up with members after hospitalizations or significant health events to ensure continuity of care and prevent readmissions.
• Work closely with primary care physicians, specialists, and other healthcare providers to coordinate care and share relevant information.
• Coordinate with community-based organizations, state agencies, and other service providers to ensure coordination and avoid duplication of services.
• Advocate for the needs and preferences of enrollees within the healthcare system.
• Evaluate member satisfaction through open communication and monitoring of concerns or issues.
• Regular travel to conduct member, provider, and community-based visits as required.
• Report abuse, neglect, or exploitation of older adults and adults with disabilities as a mandated reporter as required by State law.
• Adhere to NCQA and Care Management standards.
• Perform any other job-related duties as requested.

Requirements

• Master’s degree in social work or mental health counseling and independent license required.
• Licensed Clinical Social Worker (LCSW), Licensed Independent Clinical Social Worker (LISCW), or Licensed Mental Health Counselor (LMHC).
• Case Management Certification is highly preferred.
• Must have a valid driver’s license, vehicle, and verifiable insurance.
• Employment in this position is conditional pending successful clearance of a driver’s license record check.
• Influenza vaccination required annually (October 1 – March 31) as a condition of continued employment.
• Employment is conditional pending successful clearance of a criminal background check.
• Must reside in the same territory assigned to work in; exceptions may be considered due to business need.
• Must live within commutable distance to the Commonwealth of Massachusetts.

Qualifications

• A behavioral health clinician with the ability to independently serve people with complex medical, behavioral, and social needs.
• Prior experience in care coordination, case management, or working with dual-eligible populations preferred.
• Medicaid and/or Medicare managed care experience preferred.
• Clinical field/community-based training is a plus.
• Intermediate proficiency with Microsoft Office, including Outlook, Word, and Excel.
• Understanding of Medicare and Medicaid programs, as well as community resources and services available to dual-eligible beneficiaries.
• Strong interpersonal and communication skills to effectively engage with members, families, and healthcare providers.
• Ability to manage multiple cases and priorities while maintaining attention to detail.
• Adhere to a code of ethics that aligns with professional practice.
• Awareness of and sensitivity to the diverse backgrounds and needs of the populations served.
• Decision-making and problem-solving skills.
• Ability to function independently and effectively as part of an interdisciplinary team.
• Strong and effective communication skills, both written and verbal.
• Strong interpersonal and customer relations skills.

Working Conditions

• This is a mobile position requiring regular travel to different work locations, including homes, offices, or other public settings.
• Exposure to weather conditions typical of the location.
• May be required to stand and/or sit for long periods of time.
• Required to use general office equipment, such as a telephone, photocopier, fax machine, and computer.
• Flexible hours, including possible evenings and/or weekends as needed to serve the needs of members.
• May be required to travel greater than 50% of the time to perform work duties.

Pay

$80,000 - $120,000. Salary is based on a combination of education, training, experience, the position’s scope and complexity, discretion and latitude required for the role, and other external and internal data. In addition to base compensation, you may qualify for a bonus tied to company and individual performance.