Hybrid BH (LICSW, LMHC) Clinical Care Manager - Topsfield - R13175

Commonwealth Care Alliance® (CCA) is a nonprofit, mission-driven health plan and care delivery organization designed for individuals with the most significant needs. As an affiliate of CareSource, CCA serves individuals enrolled in Medicaid and Medicare in Massachusetts through the Senior Care Options and One Care programs, delivering comprehensive, integrated, and person-centered care.

About the role

The Integrated Care Clinical Manager - BH is a community-based behavioral health clinician responsible for providing monitoring, follow-up, and clinical care management to dually eligible enrollees with complex medical, behavioral, and social care needs. This position focuses on integrating health services and community resources to coordinate enrollee care, improve health outcomes, and enhance quality of life.

Responsibilities

• Engage with enrollees in their homes and other community settings to establish effective, complex care management relationships, considering cultural and linguistic needs.
• Act as a liaison between healthcare providers, community resources, and enrollees to ensure seamless communication and care transitions.
• Perform required assessments on a timely basis, including Comprehensive Assessment, MDS-HC (or successor) Functional Assessments, and Crisis and Risk Assessments.
• Engage enrollees in care plan development and implementation, providing routine updates as the enrollee’s status changes.
• Lead the interdisciplinary care team (ICT) and collaborate with internal and external peers to create holistic care plans addressing medical and non-medical needs.
• Oversee enrollee utilization of long-term services and supports, ensuring appropriate systems are in place for enrollees to remain in their preferred location.
• Assist members in accessing community resources, including housing, transportation, food assistance, and social services.
• Educate members about their benefits and available services under Medicare and Medicaid.
• Provide education to members and families about managing chronic conditions, medication adherence, and preventive care.
• Promote healthy lifestyle choices and self-management strategies.
• Follow up with members after hospitalizations or significant health events to ensure continuity of care and prevent readmissions.
• Coordinate care with primary care physicians, specialists, and other healthcare providers.
• Collaborate with community-based organizations, state agencies, and other service providers to avoid duplication of services.
• Advocate for the needs and preferences of enrollees within the healthcare system.
• Evaluate member satisfaction through open communication and monitoring of concerns or issues.
• Travel regularly to conduct member, provider, and community-based visits.
• Report abuse, neglect, or exploitation of older adults and adults with disabilities as a mandated reporter.
• Adhere to NCQA and Care Management standards.
• Perform other job-related duties as requested.

Requirements

• Master’s degree in social work or mental health counseling and independent license required (LCSW, LISCW, or LMHC).
• Ability to independently serve people with complex medical, behavioral, and social needs.
• Prior experience in care coordination, case management, or working with dual-eligible populations preferred.
• Medicaid and/or Medicare managed care experience preferred.
• Clinical field or community-based training is a plus.
• Valid driver’s license, vehicle, and verifiable insurance required.
• Must reside in or be willing to relocate within commutable distance to Massachusetts.
• Influenza vaccination required annually (October 1 – March 31) as a condition of employment.

Skills

• Intermediate proficiency in Microsoft Office (Outlook, Word, Excel).
• Understanding of Medicare and Medicaid programs, as well as community resources for dual-eligible beneficiaries.
• Strong interpersonal and communication skills to engage with members, families, and healthcare providers.
• Ability to manage multiple cases and priorities while maintaining attention to detail.
• Adherence to a professional code of ethics.
• Sensitivity to diverse backgrounds and needs of the populations served.
• Strong decision-making and problem-solving skills.
• Ability to function independently and effectively as part of an interdisciplinary team.
• Strong written and verbal communication skills.
• Strong customer service skills.

Working Conditions

• Mobile position requiring regular travel to homes, offices, or other public settings.
• Exposure to weather conditions typical of the location.
• May require standing or sitting for long periods.
• Flexible hours, including possible evenings and/or weekends to meet member needs.
• Must live within commutable distance to Massachusetts; exceptions may be considered based on business need.
• May require travel greater than 50% of the time.
• Use of general office equipment (telephone, photocopier, fax, computer).

Pay

Compensation range: $80,000 - $120,000. Salary is determined by a combination of education, training, experience, scope and complexity of the role, discretion and latitude required, and external/internal data. Bonus eligibility tied to company and individual performance may apply.

Benefits

CareSource offers a substantial and comprehensive total rewards package focused on employee well-being.