Hyatt Place San Jose Downtown - Director Front Office OEM

About the role

Step into the spotlight as our Director of Front Office! You’ll lead and energize the entire Front Office team to create memorable guest experiences and keep the hotel running smoothly. With a sharp eye on both stellar service and smart finances, you'll support guest loyalty efforts and lend your expertise to room operations and reporting whenever needed. This position is an overtime eligible manager (OEM); overtime does apply and is calculated accordingly.

Responsibilities

• Direct all Front Office operations, including guest check-in/check-out, managing room inventory, upholding brand standards, and ensuring profitability through smart budgeting and policy enforcement.
• Coach, motivate, and develop the Front Office team through supervision, counseling, evaluations, and recognition; recruit, interview, and train new team members.
• Monitor guest service trends, address and resolve guest concerns, and maintain high levels of guest satisfaction.
• Develop and implement creative marketing and up-selling strategies to boost room occupancy and revenue; keep the team informed about hotel promotions and updates.
• Maintain emergency readiness with relevant certifications, lead daily reporting and decision-making, participate in Manager on Duty shifts, and handle additional projects or challenges as needed.

Requirements

• At least 6 years of progressive experience in front desk leadership; or a 4-year college degree and 4 to 5 years of related experience; or a 2-year college degree and 5 to 6 years of related experience.
• Specific brand experience, OnQ (PMS – property management system) certification, 500+ room experience, and/or previous director-level experience preferred.
• Excellent communication, problem-solving, and multitasking skills, with the ability to meet deadlines and manage complex issues.
• Proficient with Windows Operating Systems and capable of analyzing and using financial and data information.

Benefits

After an initial waiting period, full-time employees are eligible for a competitive benefits package that includes:

• Daily Pay option (ask your Recruiter for details).
• Medical, Dental, and Vision Coverage.
• Short-Term and Long-Term Disability Income.
• Term Life and AD&D Insurance.
• Paid Time Off.
• Employee Assistance Program.
• 401k Retirement Plan.

Property Information

Our hotel is walking distance from the train station and around the corner from major thoroughfares. Business travelers are minutes from companies and convention centers, while families are just miles from shopping on Santana Row or campus tours of Stanford.