Hy-Chi Cook

About the role

At Hy-Vee, we believe the shortest distance between two people is a smile. We're seeking people with a passion for customer service, a willingness to learn, and a commitment to being part of a team that strives to make our customers' lives easier, healthier and happier.

Our Hy-Chi department brings bold, fresh flavors to our customers every day, and our Hy-Chi Department Cooks are the ones making it happen. In this role, you'll prepare a variety of hot and cold foods using authentic cooking techniques, keeping the hot and cold cases stocked with delicious, freshly made product throughout the day. Your skill, consistency, and commitment to quality directly shape the experience our customers have every time they visit the department.

Department: Hy-Chi | FLSA: Hourly | Revision Date: 07/2026

Responsibilities

• Deliver outstanding customer service by greeting every customer with a smile and assisting them with their needs throughout the store
• Prepare woks by cleaning with water, heating to the appropriate temperature, and adding oil for the cooking process
• Cook soups and meats, prepare vegetables and sauces with spices, and combine all ingredients to complete dishes
• Place food in hot cases, monitor quantities, and refill as necessary throughout the shift
• Fill the cold case with fresh-made food and prepare items for the next day after completing the shift
• Understand all aspects of the Hy-Chi kitchen and perform all cooking responsibilities with accuracy and consistency
• Check rice as time permits and take customer orders at the Hy-Chi counter when needed
• Order product and supplies when necessary or notify the department head of needs
• Clean the work area thoroughly at the end of each shift
• Answer the phone promptly and provide friendly, helpful service to customers who call
• Follow Hy-Vee's dress code, hygiene standards, and all department and company guidelines
• Pitch in with other tasks or special projects as they come up

Qualifications

• High school diploma or equivalent
• No prior experience required; training is provided
• Commitment to Hy-Vee's mission and a genuine passion for delivering an outstanding customer experience
• Ability to follow detailed written and verbal instructions carefully and consistently
• Basic math skills including addition, subtraction, multiplication, and division
• Clear communication with customers and co-workers and ability to work well as part of a team
• Willingness to learn and apply proper food safety, sanitation, and kitchen procedures

Physical Requirements

• Frequently stand and walk throughout a shift in sales, food service, or delivery areas
• Ability to safely use sharp knives and blades for food preparation
• Exposure to heat- and burn-related hazards associated with cooking, baking, or grilling equipment
• Ability to operate a delivery vehicle in accordance with applicable DOT standards (where applicable)
• Perform repetitive standing, walking, reaching, and bending associated with order fulfillment, POS transactions, and cleaning