HxGN EAM Lead � Business Process Sustainment (Systems Administrator)

Location: 2 Broadway, New York, NY 10004 (Hybrid: 3-4 days onsite, 1-2 days remote)

Duration: 6+ months • Start Date: August 2026 • Hours: 35-40 hours/week

About the Role

Provide sustainment support for HxGN EAM solutions tailored to transit industry operations, regulatory requirements, and DOS business needs.

Responsibilities

• Maintain and support the existing HxGN EAM configuration established under the EAM Foundations Program.
• Troubleshoot system issues, research errors, and support end users in resolving technical or functional problems.
• Evaluate proposed technical solutions and provide direction for system design, integration, and mobile capabilities.
• Conduct requirements-gathering workshops with DOS business leads.
• Perform gap analyses comparing current vs. desired business processes and system capabilities.
• Identify opportunities for system optimization based on operational workflows.
• Design solutions using out-of-the-box functionality or collaborate with technical teams for custom enhancements.
• Configure HxGN EAM for DOS assets and support integrations with corporate systems.
• Develop FlexSQL and leverage the Extensibility Framework to meet business needs.
• Build reporting solutions including Queries, Inboxes, KPIs, and Dataspys.
• Support end-to-end project activities including scoping, planning, estimating, implementation, and deployment.
• Create, validate, execute, and document test cases.
• Assist with end-user training, reference materials, and go-live/post-go-live support.

Requirements

• 5-10+ years of hands-on HxGN EAM experience (v11 or higher).
• Strong proficiency with HxGN EAM Extensibility Framework and FlexSQL.
• Experience in Work & Asset Management modules (Work Orders, Planning, Equipment, etc.).
• Minimum 5 years delivering enterprise asset management system services, including leading solution development teams.
• Experience with EAM implementations and sustainment.
• Understanding of complex relational databases and system modification/customization.
• Proficiency in MS Office (Word, Excel, Visio, PowerPoint, Project).
• Experience with desktop/mobile support and troubleshooting.
• Excellent communication skills for translating technical concepts to non-technical stakeholders.
• Strong analytical, problem-solving, and prioritization skills; ability to work independently in a fast-paced environment.
• Strong interpersonal skills and ability to collaborate across all organizational levels.

Preferred Qualifications

• 2-3 years of experience in the Railroad/Transit industry.