HVAC Warranty Technician

Key Responsibilities

• Perform warranty and recall service work across HVAC Service/Maintenance and Installation departments
• Diagnose, troubleshoot, and complete repairs with a high level of accuracy
• Provide technical support and guidance to HVAC technicians in the field
• Document service work thoroughly, including completion of warranty-related forms in ServiceTitan
• Communicate recall-related findings to appropriate managers within a 24-hour timeframe
• Collaborate with managers to identify trends and training opportunities
• Support continuous improvement by contributing to issue resolution and process refinement
• Absorb and apply knowledge from manufacturer technical support when needed
• Assist the Service department during high-demand periods

Qualifications

• 5+ years of hands-on experience in HVAC service and/or installation
• Strong troubleshooting and diagnostic skills across residential systems
• Experience working with ServiceTitan or similar field service software (preferred)
• Strong communication and interpersonal skills
• Ability to train, mentor, and support fellow technicians
• Commitment to delivering exceptional customer service
• Ability to pass a background check and drug test
• EPA Certification is a MUST