HVAC Truck Based Sr Controls Technician

About the role

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, seeks a dedicated member of its North America Branch team. This position involves system trouble shooting, repair, and aftermarket services for a fast-growing business.

Responsibilities

• Conducts preventive maintenance, repair, installation, and commissioning and general servicing of systems (including detailed troubleshooting of systems).
• Responsible for high levels of customer satisfaction through direct, on-site, customer interface.
• Mentors control technicians, service technicians, and mechanical technicians on building automation activities.
• Properly completes required project and service documentation.
• Provides solutions and outcomes at the time of service to customers, solving building inefficiencies and resolving service-related items.
• Diagnoses and repairs complex control systems malfunctions requiring extensive knowledge of a variety of electronic or digital controls systems and ability to test and write modifications in multiple languages of systems software.
• Consults with the customer through data gathered and site assessments.
• Provides field proposals for retrofits, upgrades, and enhancements to existing equipment.
• Aids sales by providing technical recommendations for sales leads.
• Manages assigned work to meet professional and efficient execution of time and customer satisfaction.
• Reports problems or changes to management immediately.
• Interfaces with branch manager, service manager, service project manager, or subcontractors on projects to coordinate activities as required ethically and professionally.
• Provides sketches of field changes and discrepancies for engineering corrections and drawings.
• May assist with job layouts and bid proposals.
• Install and modify software and graphics.
• Communicates with customers upon arrival and before leaving the work site.
• Ensures high levels of customer satisfaction.
• Meets regularly with customers to become familiar with operating problems.
• Keeps customer informed on the service provided, outstanding issues, and recommends system enhancements, upgrades, and replacements.
• Promotes the sale of add-on work.
• Adheres to all Johnson Controls and customer safety standards.
• Provides safety leadership and instruction to all control's technicians in the branch.
• Provides safety awareness while working onsite with Johnson Controls subcontractors.
• Trains the customer in control systems operations.
• Delivers manuals and documentation to the customer for training needs as required.
• Provides mentorship for certification of Controls Technicians and Service Technicians on complex building automation systems.
• Coaches, supports, and trains the technical workforce on non-complex, non-critical equipment.
• Compiles job documentation, such as certificate of completion, customer training form, training certificates, and punch lists.
• Completes certifications as required by the company.
• Other duties related to the installing, commissioning, and servicing of building controls and facilities management systems and energy management systems, as assigned.
• Selects, orders, and tracks the delivery of materials for assigned tasks.
• Assists in the loading and commissioning of all system and network-level controllers as required.
• Assists in validation of complete system functionality and troubleshoots problems with subcontractors and other trades to ensure proper operation.
• May provide field change information to the project team for the creation of as-built drawings and software.
• Keeps management and JCI contractor or customer informed of job progress and issues.
• Assists in performing site-specific training for owner/operator on the total building control system.
• Participates in release meetings with project field teams.
• Provides recommendations and solutions to ensure facility is running efficiently, including upselling opportunities.
• Provides quotes to support recommendations and solutions.

Requirements

• Minimum of two (2) years commercial controls troubleshooting experience in the HVAC industry.
• Vocational School program graduate or associate's degree in a technical field, or two years’ experience in servicing electronic and/or mechanical systems.
• Demonstrated ability to install and/or service electronic control systems and HVAC equipment.
• Effective communication skills to represent Johnson Controls on customer sites.
• Possesses the ability to explain technical information to technical and non-technical people.
• Demonstrate effective writing skills as well as understanding of programs and software applications.
• Knowledge of control theory, automatic temperature controls, low voltage, building automation systems, and other building subsystems.

Qualifications

• Minimum of two (2) years commercial controls troubleshooting experience in the HVAC industry.
• Vocational School program graduate or associate's degree in a technical field, or two years’ experience in servicing electronic and/or mechanical systems.
• Demonstrated ability to install and/or service electronic control systems and HVAC equipment.
• Effective communication skills to represent Johnson Controls on customer sites.
• Possesses the ability to explain technical information to technical and non-technical people.
• Demonstrate effective writing skills as well as understanding of programs and software applications.
• Knowledge of control theory, automatic temperature controls, low voltage, building automation systems, and other building subsystems.

Skills

• Technical proficiency in company's product lines.
• Ability to diagnose and repair complex control systems malfunctions.
• Knowledge of control theory, automatic temperature controls, low voltage, building automation systems, and other building subsystems.
• Effective communication skills.
• Understanding of programs and software applications.

Benefits

This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology-assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us.

Pay

Hiring hourly range: $28-$39 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.)

Schedule

N/A

Equal Opportunity Employer

We are committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity, or any other characteristic protected by law. We are proud to be an equal opportunity employer.