HVAC Support Specialist

About the role

Join our family and find a home where you will enjoy working with your peers, be challenged to work hard, and have some fun in the midst of it all.

We are proud to have been named the National Apartment Association's 2025 and 2026 Top Employer in the Supplier Category.

Responsibilities

• Assist customers and sales staff with technical HVAC issues and process HVAC product warranties.
• Knowledgeable in the workings of HVAC unit functions, is familiar with different manufacturers in the industry and their models.
• Able to troubleshoot and source parts needed for customers.
• Sources, prices, and processes special order quotes, orders, and returns.
• Works closely with warehouse personnel, account managers, and all branch managers to expedite warranties, orders, returns, and any logistic issues.

Requirements

• Minimum of 18 years of age.
• Self-motivated and able to communicate with applicants, vendors, managers, and coworkers.
• At least 1-3 years of experience in a building trade such as carpentry, plumbing, HVAC, painting, electrical; or a combination of training, education, and experience.
• Knowledge of materials, tools, methods, and equipment used in a building trade such as carpentry, plumbing, painting, HVAC, and electrical work.
• Knowledge of maintenance practices for typical commercial properties.

Qualifications

• Basic computer literacy and experience is required for this position.
• A High School Diploma or equivalent required.