HVAC Specialist

Essential Duties & Responsibilities

• Defines, implements, assesses, and acts upon metrics to manage assigned projects related to HVAC work orders from initiation to completion.
• Communicates to both internal/external stakeholders, such as client contacts, Contractors, and/or Operations Department on project statuses.
• Develops and monitors project timelines, budgets, identifies areas of concern and risks.
• Creates, presents, and enacts possible solutions
• Ensures service partners performance concerns/iss ues are resolved in a timely manner and meets or exceeds client’s expectations.
• This includes being available to field technicians by phone or email to mitigate issues
• Solves client high priority escalations immediately.
• Proactively involves any additional parties both internal or external as needed to eliminate further delay in work order resolution
• Prepares proposal documents (inclusive of exhibits for projects, cost plan, contract terms with general contractors, timeline, etc.) for bids and administers contract requirements
• Prepares weekly reports around current asset health & ongoing projects for weekly client review.
• Completes internal reporting of service and operational metrics
• Participates and fosters a work environment that is based on openness, trust, communication and teamwork

Qualifications

• BA/BS from an accredited college or university or equivalent in education and work experience
• Minimum of 3 years’ experience managing HVAC projects in facilities maintenance, property management or a business-to-business customer service role (customer facing or over the phone)
• EPA Certified preferred, but not required
• Bilingual in Spanish/English (Written and Spoken), preferred but not required
• Microsoft Excel & Word. Computerized Maintenance Management System (CMMS) preferred but not required
• Strong written and oral communication skills
• Strong analytical skills with attention to detail and results oriented work ethic
• Demonstrated achievement of meeting objectives and standards
• Leverages decision frameworks and exercises sound judgement
• Excellent organizational skills with a demonstrated ability to multitask and execute work with competing priorities
• Ability to thrive in a changing environment utilizing critical thinking and problem-solving skills and adjust priorities to meet deadlines for customers and suppliers
• Strong ability to build and maintain relationships with both internal and external customers to exceed customer expectations
• Demonstrates willingness to provide feedback to management on process improvements; willingness to learn from feedback and experience and changes their behavior as a result
• Professional and friendly demeanor with a customer- oriented attitude
• Follow customer-specific policies and procedures. Handle multiple customers and take responsibility for following procedures

Physical Demands

• Must be able to remain in a stationary position.
• Constantly operates a computer, phone, copy machine and printer

Work Environment

• Typical work schedule would be Monday - Friday 8:00 AM - 5:00 PM or 9:00 AM - 6:00 PM.
• Weekend and after hours engagement is expected when necessary.
• Promotes a positive safety culture by fully complying with all safety policies and procedures, and applicable federal, states and local regulations

Benefits

EMCOR Group and its companies offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success.

Equal Opportunity Employer/Veterans/Disabled Affirmative Action Policy

Notice to Prospective Employees

There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here. Please check our available positions to confirm that a post or email is genuine.

EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR’s normal application process – it is probably fraudulent.

Geographic Disclosure #EFS