HVAC Service Working Lead (Union)

What You Will Do

• Perform preventive maintenance, repair, installation and replacement of HVAC mechanical equipment and Building Control Systems
• Affords assistance to branch leadership with coaching and mentoring of branch technicians, ensuring customer satisfaction and operational processes are followed
• Provides Level 1 technical support and assists with technical development for others
• Ensures work complies with state, local, and federal legal requirements and operates with the highest ethical standards
• Completes all required project and service documentation
• Delivers the highest level of service to solve building inefficiencies and resolve service-related items
• Provides solutions to others on very complex system problems by either troubleshooting or advising how to resolve problems
• Escalates technical issues to the technical resource team in Milwaukee for critical issues
• Assists management with assuring proper field operational disciplines of other Technicians are followed
• Develops quotes and estimates for identified L&M work and submits to the Customer, Service Manager or Customer Service Agent, as appropriate
• Identifies material needs required for service delivery
• Communicates with customer upon arrival and before leaving the work site, ensuring high levels of customer satisfaction
• Manages assigned work to meet a professional level of execution, on-time and to the customer satisfaction
• Provides consultant-level services for customers related to building system repairs and enhancements
• Ensures ultimate customer satisfaction levels with assigned customers
• Conducts self-study (reading, research, and practice) to improve and maintain technical proficiency
• Provides recommendations and solutions to ensure facility is running efficiently to include upselling opportunities
• Provides quotes to support recommendations and solutions

How You Will Do It

• Adheres to all Johnson Controls and customer safety standards
• Provides safety leadership and instruction to all Technicians
• Provides safety awareness and instruction to subcontractors on Johnson Controls work sites
• Recognized as a Leader by peers while being a coach and mentor within the branch
• Escalates points on technical issues and provides on-the-job training for other technicians
• Provides solutions to others on very complex system problems by either troubleshooting or advising how to resolve problems
• Escalates points from the branch to the technical resource team in Milwaukee for critical issues
• Viewed as an expert in given field by both employees and customers
• Aids management with assuring proper field operational disciplines of other Technicians are followed
• Regularly provides input on development and training needs of the branch
• Manages assigned work to meet a professional level of execution, on-time and to the customer satisfaction
• Provides consultant level services for customers related to building system repairs and enhancements
• Ensures ultimate customer satisfaction levels with assigned customers
• Conducts self-study (reading, research, and practice) to improve and maintain technical proficiency
• Provides recommendations and solutions to ensure facility is running efficiently to include upselling opportunities
• Provides quotes to support recommendations and solutions

Required

• Experience demonstrating strong leadership activities
• Ability to act independently and coordinate the work of other employees and contractors on a customer site
• Effective interpersonal skills to represent the company to customers and other outside contacts
• Able to explain technical information to technical and non-technical people

Pay & Benefits

Pay Range: $66.30 hourly rate determined by the CBA/rate sheet.

Benefits are provided through a local labor union aligned with a collective bargaining agreement. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology-assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers.