HVAC Service Technician II

Job Summary

Responsible for inspecting and providing necessary service and repair to residential heating and air conditioning systems. Troubleshoot and resolve warranty service issues for customers.

Essential Duties And Responsibilities

• Conduct daily field visits to jobsites in service area as scheduled by Service/ Warranty Manager and work with dispatch to ensure schedule is maintained and delays are properly communicated to customer.
• Maintain and repair heating, ventilation, and cooling units for both commercial and residential customers.
• Work on both basic and more advanced maintenance and repairs.
• Inspect systems to accurately diagnose and repair electronic, mechanical and electrical components of these systems as necessary.
• Communicate with customers to help troubleshoot system malfunctions or problems.
• Tactfully explain issues to customers.
• Diagnose diverse warranty service issues, obtain any replacement parts, calibrate system to manufacturer’s recommendations, and explain fully to customer what the issue is and what is required to correct.
• Work with Manager, Estimating and Install to resolve design issues and HERS testing issues.
• Properly document all inspections, repairs, and installed equipment upon arrival, including make, model, serial number, type of fuel, necessary test measurements, and pictures as necessary.
• Identify and report to owner potential opportunities for additional business (newer system, service contracts, and additional services).
• Clean, maintain, and replenish proper stock, parts, tools, and safety equipment in the vehicle as necessary.
• Train new HVAC Service staff.
• Ensure new staff is trained on service area, processes and procedures and that van is fully equipped for new employee.
• Perform all other special duties or projects as assigned by Service/Warranty Manager.

Key Job Requirements

• Requires a high school diploma or GED equivalent; HVAC Technician school certification highly preferred.
• Requires 3-4 years minimum prior experience with HVAC systems and/or HVAC equipment maintenance/ installation.
• Requires EPA 608 Certification for refrigerant handling.
• Requires regular travel to and from scheduled jobsites in assigned region.
• Must possess a valid California driver’s license and be insurable as a driver under the corporate insurance policy.
• Must be able to communicate effectively in English in both verbal and written formats.
• Requires some Microsoft Office (Outlook, Word, Excel) experience.
• Requires ability to read and interpret blueprints, plans and manuals.
• Requires strong time management, problem solving, and customer service capabilities.
• Requires good analytical skills and attention to detail.
• Must possess ability to work long periods of time independently, with little to no supervision.
• Requires strong interpersonal and communication skills to interface with customers and other employees in a courteous and professional manner.
• Requires mental and physical capacities necessary to perform the job duties.
• Physical stamina: HVAC Installer/ technicians may work extended amount of hours walking, standing, and may need to be physically active without getting tired.
• Bending & Crawling: HVAC Installer/ technicians may work extended amount of hours kneeling, crawling, or climbing ladders.
• Lifting: HVAC Installer/ technicians may need to lift large parts and objects, and should be properly trained to safely do so. They should also be able to lift 50 pounds at a time.
• Working in extreme conditions: HVAC Installer/ technicians may need to work in settings with extreme cold or extreme heat, depending on the time of year.

BENEFITS

• Company Vehicle (for qualifying positions)
• 401k
• Medical, Dental, Vision
• Life Insurance
• Paid Time Off
• Paid Holidays
• Pay Transparency: This job posting may span more than one career level. In addition to base salary, this job may be eligible to participate in our corporate discretionary bonus program, and depending on the position offered, it may also be eligible to receive a commission.
• Additionally, Blue Mountain offers a wide range of benefits to full-time employees, including medical, dental, and vision insurance, 401(k) program with employer match, vacation, and sick leave.
• To learn more, please visit https://bluemountainair.net/careers/.

EEO STATEMENT

Blue Mountain is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. Blue Mountain is an equal opportunity employer and as such, openly support and fully commit to recruitment, selection, placement, promotion, and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state, or local laws. We believe that diversity and inclusion among our teammates is critical to our success.