HVAC Service Technician I (South)
Oncourse Home Solutions, also operated as American Water Resources, is a trusted home protection provider helping homeowners across the country protect what matters most. We are a $500 million organization backed by private equity firm Apax Partners, serving 2 million customers across 43 states. We partner with 25+ utilities and municipalities to provide customized solutions tailored to any community, delivering real value where people live. We help homeowners protect the essential systems that keep their homes running—from HVAC, appliances, and electrical to water, sewer, gas lines, and more—so they can avoid the stress and financial impact of unexpected repairs.
About the role
The HVAC Service Technician I is responsible for completing a variety of tasks associated with quality repair and maintenance of residential HVAC equipment. This field-based role covers our Southern Chicagoland (IL) territory and requires regular travel to customer home locations. The technician will receive routed work from dispatch, respond to service calls in a timely manner, and perform work to the company’s quality expectations. This individual will participate in the rotating on-call schedule and accept off-shift work during peak workload when needed. All technicians will promote warranty products to American Water customers. A valid driver’s license and refrigerant certification are required.
Responsibilities
- Understand and comply with all safety policies, including calibrating gas Sensit tool every month.
- Reclaim refrigerant for clean and check technicians in his/her territory during the air conditioning season.
- Complete most repairs to furnaces, condensers, humidifiers, and accessories with no assistance.
- Complete minor repairs on Hydronic systems including maintenance, pump repair or replacement, zone valve repairs, air purging, standard heat exchangers, evaporator coils, and seasonal start-up of the system.
- Master all electrical wiring of furnaces, condensers, and thermostats, including high and low voltage wiring.
- Thoroughly understand and comply with inventory policies and procedures; accountable for use of inventory involving his/her work.
- Complete all tasks sent via FSA app, including billing customers correctly, ordering parts and materials, and handling paperwork properly, timely, and legibly.
- Cycle count inventory upon procurement’s request.
- Perform physically demanding tasks such as climbing, working in extreme hot or cold conditions, heavy lifting, using ladders, crawling into crawl spaces and attics, and wearing required PPE.
Requirements
- Minimum 3 years of HVAC experience preferred.
- Ability to complete most repairs to furnaces, condensers, humidifiers, and accessories with no assistance.
- Must be able to cycle count inventory upon procurement’s request.
- Ability to utilize a variety of analytical techniques to solve problems.
- Proficiency in Microsoft and Google Suites; ability to operate an iPad.
- Bachelor’s Degree or equivalent work experience.
- EPA Certification Type 1 and 2 or Universal OR Vocational/Skill Training experience.
- Valid Driver’s License.
Pay
The base pay range for this position is $20.43 - $27.64 USD hourly. The specific pay offered will depend on qualifications, experience, education, and skill set. The compensation package may also include an annual performance-based bonus, sales incentive plan, or commission target.
Benefits
- Comprehensive health coverage: medical, dental, and vision insurance options.
- Paid short-term and long-term disability coverage.
- 401(k) plan with 4% company match.
- Generous paid time off.
- Education Assistance Program.
- Flexible Spending Account (FSA) and Health Savings Account (HSA) options for transportation and dependent care expenses.
- Employee wellness resources, including EAP, health, legal, and financial support.
- Vibrant company culture with monthly Townhalls, employee recognition programs, and Employee Business Resource Groups (EBRGs).
Skills
- Action Oriented: Enjoys working hard and seizing opportunities.
- Approachability: Builds rapport, is a good listener, and puts others at ease.
- Integrity and Trust: Direct, truthful, and widely trusted.
- Customer Focus: Dedicated to meeting customer expectations and building trust.
- Learning on the Fly: Learns quickly, analyzes successes and failures, and adapts to new challenges.
- Drive for Results: Consistently exceeds goals and pushes for results.
- Communicate Effectively: Clearly and succinctly communicates verbally and in writing.