HVAC Service Tech

About the role

The HVAC Service Technician maintains and repairs heating, ventilation, and cooling units for residential customers while providing excellent customer service.

Responsibilities

• Successfully diagnose and repair electronic, mechanical and electrical components of HVAC systems.
• Operate a variety of hand and power tools to inspect repair, and conduct maintenance on furnaces, condensers, and compressors.
• Travel to job sites in service area, and work with dispatch to ensure schedule is maintained and delays are properly communicated to customer.
• Diagnose diverse service issues, obtain any replacement parts, calibrate system to manufacturers’ recommendations.
• Establish and foster client relationships through strong communication and customer service providing the ability to fully explain to customer what the issues are and their options for repair (when applicable).
• Document all installed equipment upon arrival: make, model, serial number, type of fuel, necessary test measurements, and pictures as necessary.
• Maintain good working order of Company vehicle (i.e., safety checks, maintenance, etc.).
• Maintain proper stock, parts, tools, and safety equipment in the vehicle in a clean and organized fashion.
• Understand Company pricing and generate appropriate customer invoices at job site.
• Identify opportunities for customers to improve home comfort systems.
• Participate in Company provided training and comply with all code regulations.
• Adhere to all Company safety rules.
• Other duties as assigned.

Qualifications

• High School Diploma or GED
• Minimum of 3 years’ experience as a residential HVAC Service Technician
• EPA Certification required.
• NATE certification, a plus.
• Mechanical aptitude
• Excellent interpersonal and customer service skills with a strong desire to exceed customer expectations.
• Results driven in a high energy environment.
• Attention to detail.
• Must pass MVR screening and maintain a good driving record.
• Must be able to follow directions and work independently.
• Proficiency with MS Office products and advanced Phone Apps
• Ability to read, write and speak in English.

Physical Activities & Requirements

• Physical Strength: Walking, sitting, bending, kneeling, crawling, stooping, reaching (including overhead), climbing ladders/stairs and lifting and carrying up to 50 lbs. on a regular basis
• Environment: Work in varying temperatures including nonclimate controlled areas occasionally with extreme temperatures
• Work environment involves exposure to potentially dangerous materials and situations that require following extensive safety precautions and may include the use of protective equipment.
• Work involves almost constant exposure to unusual elements, such as extreme temperatures, toxic chemicals, biohazardous materials, dirt, dust, fumes, smoke, and/or loud noises.
• Schedule: Must be available to work nights and weekends, on a rotating basis, to service emergency needs of our customers
• Visual Abilities: Must be able to correctly differentiate between colors
• Other: Must be proficient in the use of smart phones, tablets and other mobile devices