HVAC Service Supervisor

Key Responsibilities

• Supervise, mentor, and support HVAC service technicians.
• Schedule and coordinate daily service calls and preventative maintenance.
• Manage assigned customer accounts, open work orders, and PM task lists.
• Ensure high-quality workmanship and compliance with codes and company standards.
• Provide advanced technical support and assist with complex troubleshooting.
• Handle customer concerns, escalations, and communication.
• Monitor labor, productivity, and service profitability.
• Maintain tools, vehicles, and inventory for field operations.
• Promote and enforce safety policies, OSHA/EPA compliance, and proper PPE use.

Qualifications

• 4–6 years of HVAC experience; minimum 2 years in a supervisor or lead role.
• Valid HVAC license and EPA Certification (per Mississippi requirements).
• Strong technical knowledge of HVAC systems and controls.
• Excellent leadership, communication, and customer service skills.
• Proficient with dispatching/service management software.
• Valid driver’s license and clean driving record.

Benefits

• Competitive salary based on experience.
• Health, dental, and vision insurance.
• Paid time off and holiday pay.
• Opportunities for professional development and certification assistance.