HVAC Service Supervisor, Apprentice Development

About the role

The HVAC Service Supervisor, Apprentice Development provides first-line supervision of apprentice field technicians and is responsible for developing apprentices into future Haynes Journeyman Service Technicians. This position is different from a traditional Service Supervisor role. While the supervisor will manage an assigned agreement base, support customer relationships, and monitor the financial performance of their portfolio, the primary responsibility of this position is the development, mentoring, teaching, and field coaching of apprentices.

Responsibilities

• Lead, coach, and develop apprentice technicians as they progress through Haynes University and toward eventual Journeyman status.
• Model professional behavior, technical standards, customer service expectations, safety standards, and proper field habits.
• Teach apprentices how to troubleshoot, communicate, document work, manage time, use tools properly, and represent Haynes professionally.
• Use mistakes and field challenges as teaching opportunities while maintaining customer trust and company standards.
• Evaluate apprentice technical ability, work ethic, attitude, communication, professionalism, and readiness for advancement.
• Coordinate with Haynes University personnel to track and evaluate On the Job Learning (OJL).
• Supervise daily field activity for the Apprentice Team.
• Review service summaries, paperwork, time entries, and work order documentation for accuracy and professionalism.
• Effectively audit performance of staff and recommend appropriate personnel actions, including but not limited to hiring, termination, promotion, demotion, training, and compensation.
• Conduct and document team safety meetings.
• Ensure staff is familiar with and adheres to safety and accident/injury reporting procedures.
• Complete accident/incident reports in a timely manner, within 24 hours of occurrence.
• Build and maintain loyalty with customers within assigned portfolio through proactive communication, follow-through, and professionalism.
• Effectively communicate relevant information to customers regarding their systems, work status, recommendations, return visits, and outstanding issues.
• Manage execution of and all financial aspects of assigned customer agreement base, including labor performance, material usage, and overall profitability.
• Work closely with the assigned dispatcher to coordinate schedules, manpower, spot calls, return visits, and customer needs.
• Manage equipment, material, and tool utilization.
• Actively participate in regular review meetings on backlog, manpower planning, customer relations, field relations, and contract performance.

Requirements

• Demonstrated leadership skills with the ability to lead, coach, mentor, and develop apprentices.
• Must possess a high level of technical ability and the ability to teach technical concepts in the field, classroom, or lab environment.
• Universal EPA Certification required.
• Must possess a valid driver's license and maintain a safe driving record as required by the Company's insurance provider.
• Certificate of Completion or Diploma from an accredited HVAC trade school preferred, not required.
• Familiarity with common commercial HVAC equipment including RTUs, split systems, pumps, VFDs, BAS controls, boilers, chillers, hydronic systems, and related mechanical equipment.
• Familiarity with commercial vertical markets such as healthcare, data centers, education, government, assisted living, commercial office space, and other large commercial facilities preferred.
• High level of patience, emotional intelligence, professionalism, and judgment.
• Excellent written and verbal communication skills.
• Excellent customer service skills with the ability to proactively communicate with customers and resolve concerns.

Qualifications

• Able to lift 75 lbs from floor to waist with possible repetition.
• Able to lift 50 lbs from shoulder to overhead.
• Able to work with both arms above head for minimum of 5 minutes.
• Able to carry 50 lbs for a distance of 25 feet.
• Able to push or pull 125 lbs for a distance of 500 feet.
• Able to climb stairs and ladders.
• Able to carry 30 lbs while climbing stairs or a ladder.
• Able to grip and operate hand tools, power tools, and safety equipment, such as chain falls.
• Able to lift legs and step over obstacles up to 19 inches above the ground.
• Able to perform work while in varying physical positions, such as lying on side, kneeling, or standing on a ladder.
• Able to access rooftop units and work at heights and in some cases tight or enclosed spaces.
• Able to wear a respirator if conditions require; may have exposure to potentially harmful chemicals or materials.
• Able to crawl for a distance of 200 feet.
• Able to stoop, crouch, or kneel for up to 10 minutes at a time.
• Vision: Correctable to 20/20 with no color blindness.
• Hearing: Correctable to normal range.

Benefits

Competitive Benefits Package: Company-Provided Vehicle, Comprehensive Medical, Dental, Vision plus employer contributions, 401K - Matched, Paid Time Off, Paid Holidays, Employee Assistance Program, Tuition Reimbursement, Gym and Fitness Reimbursement, Rideshare Benefits, Company Events and Awards, and MORE!

Pay

$115,000 - $125,000 base pay, plus annual bonus incentive