HVAC Service & Small Projects Manager

Essential Duties and Responsibilities

• Supervise and lead the Commercial Service Team
• Manage and Evaluate Field Technicians
• Conduct Ride-Alongs with Technicians and provide feedback
• Ensure all repairs and installs are completed to the highest quality standards and if necessary, all permits are obtained
• Manage workload and schedules with Dispatcher to best utilize manpower and maximize profits
• Affiliate with Technicians with issues while in the field
• Facilitate weekly one-on-one meetings with Technicians
• Resolve customer issues or concerns to ensure complete satisfaction
• Ensure all department operations are carried out in compliance with local, state, federal, and company requirements
• Ensure all team members comply with OSHA safety standards
• Manage and stay within departmental budget
• Meet or exceed all company goals
• Perform clerical duties associated with, but not limited to Field Technician paperwork, personnel evaluations, and expense reports, timesheets
• Pricing Special Projects
• Oversee the billing clerk
• Additional duties as needed

Desired Skills And Experience

• Ability to inspire and lead others to attain company goals
• Highest organized with exceptional follow-through abilities
• Strong verbal and written communications
• Quick, sound decision-making abilities
• Good presentation and public speaking skills (a plus)
• Ability to build trust and demonstrate empathy
• Excel in a fast-paced, goal-driven environment

Qualifications

• 5+ Years Experience
• Customer service skills
• Clean driving record