HVAC Service Manager - Carbon Builders Association

About the role

We are highly skilled, caring and knowledgeable people, supplying your energy needs and providing indoor comfort. We service and supply residential, commercial, and industrial customers in North East PA.

Responsibilities

• Monitor HVAC team members’ performance.
• Coordinate with customer service and sales teams.
• Directly manage the service and installation of HVAC products.
• Keep current with the industry technology.
• Respond to customer questions and problems in a timely manner.
• Obtain and maintain required certifications.
• Daily service and install scheduling.
• Provide technical advice when needed.
• Maintain accurate HVAC parts inventory.

Requirements

• 5 years of HVAC field experience.
• EPA Certified.
• High school diploma or equivalent.
• Ability to use computers, emails, and electronic documents.
• Ability to explain technical information to non-technical customers.

Skills

• Knowledge of HVAC codes and proper application; knowledge of proper electrical and HVAC safety.
• Ability to effectively communicate information and respond to questions in person-to-person and small group situations with internal and external customers.
• Ability to thrive in a fast-paced, customer-focused work environment; ability to balance workload with your team and customers’ needs.
• Ability to establish rapport with customers.
• Ability to maintain confidentiality and use discretion with information.
• Ability to read and understand documents such as policy manuals, safety rules, and procedure manuals.
• Ability to write routine reports and correspondence.
• Strong math skills.
• Ability to utilize common-sense understanding in order to carry out written, oral, or diagrammed instructions.
• Ability to take timely action to effectively solve problems, using established policies and procedures.

Benefits

• Medical insurance.
• 4% matching pension.
• Single coverage medical benefits.
• Annual Holiday Party.
• Performance bonus.
• Major holidays off.
• Vacation – 4 weeks.
• Quarterly team rewards for achieving established goals.