HVAC Service Manager

About the role

Are you an experienced HVAC leader who thrives on solving problems, building winning teams, and driving bottom-line results? Aire Serv of NE Ohio is looking for a dynamic, hands-on HVAC Service Manager to take full ownership of our residential service and maintenance department in Orrville, OH. This is not a sit-behind-the-desk job. We are looking for an action-oriented leader with an ownership mentality who can jump in on Day 1, identify operational bottlenecks, build high team morale, and turn our service division into a high-margin, high-efficiency engine.

Responsibilities

• Drive Profitability & Operational Excellence
  • Take Ownership of Margins: Lead the strategic drive to increase departmental service margins while improving service quality and margin.
  • Financial & KPI Analytics: Partner directly with the Owner and CFO to evaluate operational analytics, track performance metrics, and execute strategies that move the profitability needle.
  • Master the Dispatch Board: Manage dispatch to optimize schedule flow, eliminate unnecessary drive times, and keep field operations streamlined.
  • Eliminate Unnecessary Overtime: Structure field operations and scheduling to keep overtime controlled while maximizing regular-hour call completion.
• Lead, Coach, & Support the Field Team
  • Be the Technical Support Line: Leverage your background as an HVAC technician to be available in real time to answer technical questions and guide techs through tough field diagnostics.
  • Conduct Field Ride-Alongs: Regularly jump in the truck for ride-alongs to mentor technicians, audit service quality, and listen to team feedback.
  • Training & Continuous Education: Build and run structured, ongoing training programs focused on technical skill development, customer communication, and proper job execution.
  • Build Rapport & Culture: Foster a strong team culture rooted in trust, open communication, high morale, and mutual accountability.
• Purchasing & Fleet Inventory Control
  • Ensure Accurate Truck Stocking: Fix inventory gaps by establishing strict, repeatable truck-stocking standards so technicians have the right parts on hand, eliminating wasted trips to supply houses.
  • Manage Tech Purchasing: Oversee purchasing for technician tools, equipment, and material needs to keep costs controlled and field teams fully equipped.

Requirements

• 4 to 7 years of residential HVAC experience, including hands-on experience as an HVAC technician.
• Software Fluency: Must be fluent in ServiceTitan and highly tech-savvy across modern trade management tools.
• Problem-Solver & Owner Mindset: A proactive leader who doesn't wait for direction to fix broken processes or operational leaks.
• Financial & Operational Acumen: Ability to read reports, understand margin drivers, and collaborate with executive leadership on business metrics.
• People Leader: Strong communication skills with a track record of building team trust and driving technician growth.
• Valid driver’s license with a clean driving record.

Benefits

• Insurance: Health, Dental, and Vision insurance options available after 90 days.
• Time Off: Paid Time Off (PTO) and company-observed paid holidays.
• Tech Package: Company-provided smartphone, tablet, and management tools.
• Growth: Ongoing executive coaching and professional development.

Pay

Competitive Compensation: $