HVAC Service Manager

About the Role

The HVAC Service Manager leads staff members who install, repair, and maintain heating and air conditioning systems in both residential and commercial buildings. This manager works directly with service and install technicians, dispatch personnel, and other managers to ensure customer satisfaction while meeting departmental goals and objectives. As a senior company representative, the HVAC Service Manager communicates directly with customers, vendors, and suppliers to ensure accurate communication of job or project status and requirements.

Supervisory Responsibilities

• Hires and trains clerical and administrative staff.
• Organizes and oversees the schedules and work of departmental staff.
• Conducts or assists with performance evaluations that are timely and constructive.
• Assists with discipline and termination of employees as needed and in accordance with company policy.

Responsibilities

• Schedules, directs, and provides technical support for HVAC technicians to meet service demands and customers’ expectations.
• Recruits, interviews, hires, and trains HVAC technicians as required to meet workload demands and company or customer expectations.
• Supervises and directs HVAC technicians to effectively perform equipment repair, installation, start-up, operation, and other duties to ensure customer satisfaction.
• Reviews technicians’ work to ensure quality meets established standards, techniques, and safety requirements; makes recommendations to improve quality and productivity.
• Responsible for HVAC technicians’ performance appraisals, reviews, and setting improvement goals per company requirements.
• Establishes and maintains a regular training program to ensure HVAC technicians are properly trained on the latest service techniques and safety procedures.
• Conducts group and one-on-one meetings with technicians for training, evaluation, and general communication; participates in regularly scheduled departmental safety/informational meetings.
• Communicates regularly with dispatch to ensure personnel are scheduled properly by skill level, efficiency, and training requirements.
• Communicates daily with dispatch regarding project information, estimated time to complete jobs, labor hours, and parts or material used.
• Maintains communication with vendors and factory personnel concerning warranty issues, product recalls, operational problems, premature failures, and other product-related issues.
• Develops and monitors budgets, goals, and objectives to ensure departmental profitability.
• Reviews work orders, invoices, and time reports for accuracy to ensure timely cash flow and minimal account receivables.
• Specifies and ensures required parts are ordered in a timely fashion to meet work deadlines.
• Ensures all company/department policies are followed by HVAC technicians.
• Supports fleet requirements for HVAC service vehicles, monitors vehicles to ensure proper maintenance and operation per company policy.
• Monitors HVAC service vehicles to ensure they are in acceptable condition and stocked with adequate inventory of parts and materials.
• Keeps current with the latest factory OEM training on products, coordinates HVAC technician training, and maintains training records.
• Generates sales leads, promotes and develops maintenance/service agreements, estimates and generates bids for contract projects.
• Manages larger installation, start-up, and commissioning projects; coordinates and directs teams of technicians and/or contractors; performs pre-start-up inspections and completes equipment turnover to owners.
• Works with other departmental managers to meet company and departmental goals and objectives.
• Performs other tasks and responsibilities as required to maintain efficient department operations.

Skills

• Excellent customer service and sales skills.
• In-depth knowledge and understanding of HVAC and refrigeration systems.
• Ability to read, interpret, utilize, and train on manuals, schematics, and control circuits related to HVAC and refrigeration systems.
• Technical aptitude with knowledge of local codes and ability to use available resources to find solutions.
• Excellent leadership skills to enhance team productivity and standards of work produced.
• Excellent verbal and written communication skills; strong conflict management skills.
• Detail-oriented and highly organized with the ability to handle multiple tasks and assignments.
• Good computer skills: proficiency in common office applications such as MS Word, Excel, Outlook, and general software navigation.
• Strong personal desire for improvement and ability to motivate HVAC technicians to improve.
• Clean, neat, and professional appearance; ability to instill pride of workmanship in self and others.
• Valid driver’s license with a clean driving record and background.
• Ability and willingness to work non-standard schedule: nights, weekends, and holidays as required.

Qualifications

• Five years of HVAC management-related experience or an equivalent combination of education and experience.
• Some post-high school education from college, trade school, or military.

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.
• Ability to navigate various departments and locations of the company.

Benefits

• Competitive pay rates, paid every Friday.
• Opportunities for advancement.
• Paid Time Off (PTO) – starts accruing on day 1.
• Comprehensive benefits package available the 1st of the month after 30 days, including:
  • Health, dental, and vision insurance.
  • Employee Assistance Program (EAP).
  • Life insurance and AD&D.
  • Company-paid basic life insurance for all employees.
  • Educational assistance.
  • 401(k) program.