HVAC Service Manager

Sierra is growing our Tech Generated Lead (TGL) team and needs a leader to run it. Internally we call it the Silo team. These technicians handle service and maintenance calls on aging systems. When a repair no longer makes sense for the homeowner, they turn the call over to a replacement conversation. You'll own that team's results. That means coaching techs in the field, tightening the handoff to our Comfort Advisors, and growing the number of turned-over calls that close as sold jobs. If you've run a tech turnover or lead-generation program and you like being measured on numbers, this role is built for you. In Las Vegas, air conditioning isn't optional. Our techs work year-round, and so does this team. What you'll do Lead, coach, and hold accountable a team of TGL (Silo) TechniciansTrack and improve team KPIs: TGLs generated, close rate on TGLs, average ticket, and maintenance agreement salesRide along with technicians to coach diagnostics, homeowner conversations, and photo documentationSet clear criteria for when a call should be turned over, and make sure techs apply them consistentlyWork with Comfort Advisors and Dispatch so TGLs are handed off quickly and nothing falls throughRun daily huddles and weekly one-on-ones, and report team results to the General ManagerInterview, hire, and onboard new technicians with the Recruiting teamUphold safety standards, company policies, and a strong customer experience on every call What you bring Required 3+ years of residential HVAC experience, including at least 1 year leading or training techniciansStrong residential HVAC diagnostic knowledge, enough to coach techs on the callA track record of hitting performance numbers (sales, turnover, close rate, or average ticket)Valid driver's license and an acceptable driving record Preferred Experience running a tech turnover, lead-generation, or replacement sales programField service software experience (ServiceTitan or similar)Experience with performance-based or commission pay plans Pay and benefits Base salary: $65,000 – $80,000 per year, based on experience and qualifications. The role also earns a team performance bonus tied to TGL team results. At target performance, expected total annual earnings are $110,000 – $150,000. Bonus pay is not guaranteed and depends on team and individual performance under the current bonus plan. Medical, dental, and vision insurance 401(k) Paid time off Company vehicle Ongoing leadership and sales trainingA path into senior operations leadership as the department grows Working conditions This role splits time between the office and customer homes across the Las Vegas valley. Field work includes summer heat above 100°F, attics, and rooftops. It also means lifting and carrying up to 50 lbs, climbing ladders, and kneeling or crouching in tight spaces.