HVAC Service Manager

About the role

Right Now Heating, Cooling, Plumbing & Electrical is a locally owned, veteran‑operated company serving Pasco, the Tri‑Cities, and surrounding areas. We are expanding and seeking an experienced HVAC Service Manager to oversee all aspects of our HVAC service department, ensuring the highest level of quality, efficiency, and customer satisfaction. This role requires strong leadership, technical expertise in HVAC systems, and a customer‑focused mindset.

Responsibilities

• Lead and manage the HVAC service department.
• Develop and implement strategies to optimize service operations, improve efficiency, and enhance customer satisfaction.
• Monitor and analyze service performance metrics (response times, job completion rates, customer feedback) and adjust to achieve targets.
• Oversee scheduling and dispatching of service calls to ensure timely, efficient service delivery.
• Provide technical support and guidance to service technicians, including troubleshooting complex issues and recommending solutions.
• Cultivate and maintain positive relationships with clients, vendors, and subcontractors to support business growth.
• Ensure compliance with company policies, industry regulations, and safety standards.
• Stay informed about industry trends, technologies, and best practices to drive continuous improvement.
• Collaborate with other departments to coordinate resources and support company‑wide initiatives.

Requirements

• Minimum 5 years of experience in HVAC service operations with a proven track record in a managerial or leadership role.
• HVAC license preferred but not required.
• Strong technical knowledge of HVAC systems, equipment, and components.
• Excellent leadership abilities with the capacity to motivate and inspire a team.
• Excellent verbal and written communication skills for effective interaction with clients, team members, and stakeholders.
• Solid organizational and time‑management skills with the ability to prioritize tasks and meet deadlines.
• Proficiency in Microsoft Office and plumbing/HVAC service management software.
• Valid driver’s license and clean driving record.

Benefits

• Comprehensive benefits package including health insurance, traditional and Roth 401(k), disability and term life insurance.
• Paid time off.
• Opportunities for career advancement and professional development.
• Supportive work environment focused on teamwork and collaboration.
• Bonus opportunities available.

Pay

Competitive salary range: $95,000 – $130,000 per year, commensurate with experience.