HVAC Service Manager

About the Role

You'll join a company where people feel valued, supported, and proud of the work they do every day. Your guidance will help technicians grow, ensure customers receive exceptional service, and continue building a culture of professionalism and collaboration. At Reynolds, we're proud to have one of the most positive, professional, and team-focused cultures in the industry. Our service technicians operate like true professionals, consistently delivering high-quality work that exceeds customer expectations. As the HVAC Service Manager, you'll lead a team you can genuinely be proud of. Our management team is fully committed to your success. You'll have the tools, training, and support to build and maintain a high-performing service department, develop your team, uphold standards, and drive results. With nearly 65 years of reputation for quality and integrity, Reynolds is a place where you can feel proud to lead, contribute, and make a meaningful impact every day.

What You'll Do

You will lead, mentor, and empower a team of service technicians to deliver best-in-class customer experiences while meeting operational and financial goals. Your role drives both team culture and business outcomes.

• Coach and develop your team of service technicians to meet key performance indicators, including sales conversion, average ticket, and sales per hour.
• Strengthen sales capabilities through proven techniques such as option-based selling, tech-generated leads (TGLs), and maintenance-to-monetization strategies.
• Build and maintain a positive, accountable, high-performing team culture that consistently exceeds customer expectations.
• Conduct field visits, support technicians on complex jobs, and ensure customers feel confident and cared for.
• Lead weekly service meetings and collaborate with leadership to align department goals and strategies.
• Use ServiceTitan (preferred) to monitor performance, analyze data, and adjust strategies as needed.
• Assist with recruiting by interviewing and selecting strong candidates to grow your team.
• Oversee onboarding and ongoing technical and service training for your team.
• Ensure safety compliance, adherence to processes, and accurate documentation.

What You Bring

• 3+ years of team leadership or management experience, preferably in a service or technical environment.
• Proven ability to motivate, coach, and develop a team toward high performance.
• Confident decision-maker who handles challenges with professionalism and sound judgment.
• Excellent communication skills, with the ability to present clearly and follow through on commitments.
• Experience driving revenue, profitability, and technician success.
• Collaborative, team-first mindset and commitment to outstanding customer service.
• Experience with ServiceTitan is a plus but not required.
• HVAC experience and certifications (EPA 608, NATE, etc.) are helpful but not mandatory.

Compensation & Benefits

• Competitive Pay + Bonus Potential: Salary range of $90,000 to $110,000 per year based on experience, with a bonus plan tied to gross profit targets. Top performers can earn up to $120,000 in total compensation.
• Financial Security: 401(k) with a 3% company match and $20,000 company-paid life insurance, with options to add coverage for family members.
• Health & Wellness: Medical, dental, and vision coverage for employees, with support for family coverage.
• Frontloaded PTO + Holidays: Start your role with 120 hours of paid time off, plus 7-9 paid holidays per year.
• Training & Development: Ongoing leadership, technical, and professional development opportunities to help you grow. You'll be part of a team that recognizes effort, celebrates achievement, and supports continuous improvement.