HVAC Service Manager

About the role

The Service Manager will oversee the daily operations of our HVAC service department in the Quad Cities market, ensuring efficiency, quality workmanship, and an outstanding customer experience. This role is responsible for leading technicians, managing schedules and performance, supporting revenue growth, and maintaining high operational standards.

Key Responsibilities

• Team Leadership & Development

• Lead, coach, and mentor HVAC Service Technicians
• Conduct ride-alongs, performance reviews, and ongoing training
• Foster a culture of accountability, teamwork, and professionalism
• Support recruiting, onboarding, and retention of service staff

• Operations & Scheduling

• Oversee daily service scheduling and dispatch operations
• Ensure jobs are completed efficiently, on time, and to company standards
• Manage technician workload and drive productivity
• Track and manage KPIs such as close rate, average ticket, and callback rate

• Customer Experience

• Ensure a high level of customer satisfaction on all service calls
• Handle escalated customer concerns professionally and promptly
• Maintain strong communication with customers and internal teams

• Sales & Revenue Growth

• Support technicians in identifying repair and replacement opportunities
• Coach team on effective communication and proper recommendations
• Partner with Comfort Advisors on system replacement opportunities
• Drive department performance to meet or exceed revenue goals

• Quality Control & Compliance

• Ensure all work meets safety standards, building codes, and company expectations
• Conduct job site inspections and quality audits
• Maintain accurate service documentation and records

• Administrative & Systems Management

• Utilize CRM and service software (ServiceTitan preferred) for tracking and reporting
• Review invoices, estimates, and job notes for accuracy
• Collaborate with leadership on forecasting and process improvements

What We’re Looking For

• Proven HVAC service experience; leadership or management experience preferred
• Strong knowledge of HVAC systems, diagnostics, and repair processes
• Ability to lead, motivate, and hold a team accountable
• Excellent communication and customer service skills
• Highly organized with strong problem-solving abilities
• Experience with ServiceTitan or similar platforms preferred
• Valid driver’s license and clean driving record

What You Can Expect

• A leadership role with direct impact on the growth of the Quad Cities market
• A strong, team-oriented culture built on core values
• Opportunity to build and lead a high-performing service team
• Support from ownership and leadership invested in your success

Contingencies

• Must be authorized to work in the United States
• Must pass a background check