HVAC Service Manager

Day-to-Day Responsibilities

• Oversee daily HVAC service operations and support field technicians, dispatch, and service office staff
• Lead, coach, and develop a team of HVAC service technicians
• Maintain a strong safety culture and ensure proper use of PPE, tools, vehicles, and equipment
• Monitor technician productivity, service quality, and overall field performance
• Conduct field visits, ride-alongs, and quality checks as needed
• Resolve complex technical issues and provide guidance during high-demand periods
• Partner with dispatch to improve scheduling, routing, and technician utilization
• Handle customer concerns and escalations with professionalism and urgency
• Lead regular service meetings and communicate expectations clearly
• Promote a positive, team-oriented environment

What You Bring

• 7+ years of HVAC field experience
• 3+ years of supervisory, lead technician, or service management experience
• Experience supporting or managing HVAC technicians in a service-based environment
• MA, CT, or RI Oil Burner, Pipefitter, Plumbing License, or comparable field credentials preferred
• Strong technical knowledge of heating, cooling, and service operations
• Ability to coach technicians, resolve problems, and improve field performance
• Strong communication, customer service, and conflict-resolution skills
• Valid driver’s license with a clean driving record
• Comfortable working with field staff, dispatch, office personnel, customers, and leadership

Why This Role

• Competitive base salary of $85,000-$90,000
• Strong benefits package
• Company vehicle
• Company cell phone
• PTO
• 401(k)
• Annual profit sharing
• The stability of a long-standing family-owned organization with deep roots in Central Massachusetts