HVAC Service Manager

POSITION SUMMARY

As the HVAC Service Manager, you will be responsible for the daily operation and growth of our HVAC service department. Your primary focus will be on building and managing a winning team, providing excellence without exception, and consistently exceeding our clients' expectations. You will use your industry expertise to recruit, train, and mentor service technicians, fostering confidence and competence as they achieve their daily goals. In this role, you will oversee all service operations, ensuring the highest standards of customer satisfaction. You will also manage departmental budgets, drive profitability, and collaborate with sales teams to grow service revenue. Additionally, you will act as a liaison between the service team and upper management, preparing and presenting performance reports to align with organizational goals. Your leadership will be crucial in creating a culture of continuous improvement and professional development, helping to build a team that is not only capable but also passionate about delivering top-tier service.

PERFORMANCE OBJECTIVES

• Demonstrated experience managing, with full P&L accountability, multi-million-dollar business lines in field operations with a track record of meeting or exceeding efficiency and profitability goals.
• Track daily technician Revenue - Ensuring each technician meets:
• Revenue goals (daily, weekly, monthly)
• Client satisfaction
• Reduction of non-billable hours - Call Backs (5% or less)
• Train technicians on adding value and mitigating failure
• Working with Technicians - Training/Ride along showing them how increase their efficiency and effectiveness, helping them identify opportunities on every call they go on.
• Communicating with Existing Clients about services and products we offer (Increasing Revenue opportunities)
• Drive departmental revenue growth by 50% year-over-year, maintain a gross margin of 50% or higher, and ensure profitability.
• Resolve client issues and prioritize based urgency
• Meet with existing and potential clients and build lifelong relationships
• Manage cashflow by ensuring that each Service call is billed and completed on time every time
• Work with new and existing clients to provide them with proposals when a job walk and or plans are sent.
• Employee 1 on 1 reviews - Disciplinary / Performance plans
• Rewards - Acknowledge
• Manage service departments daily operations - Working towards Highest level of impact
• Responsible for maintaining a pipeline 800K in new business per year - Secure 10 new service contracts per quarter (dollar value TBD)
• Create processes that maximize efficiency and cut back deficiencies
• Responsible for ensuring Technicians have all truck stock available, resulting in fewer trips to the supply house.
• Work with Dispatch to reduce drive time expense
• Build, develop, and manage a high-performing HVAC service team, including recruiting, training, and mentoring technicians.
• Maintain up to date pricing by contacting vendors
• Maintain a technician retention rate of 90% or higher and ensure each technician completes at least 40 hours of training annually.

KEY COMPETENCIES

• Proven ability to build, motivate, and manage a service team.
• Strong technical knowledge of HVAC systems and services.
• Experience in managing departmental budgets and driving profitability.
• Excellent leadership, organizational, and time management skills.
• Self-starter/Excellent work ethic
• Proactive approach to problem-solving, and process improvement
• Maintaining a positive attitude while working in a team
• Ability to thrive in an environment of change and growth
• Strong written and verbal communication skills
• Strong computer skills and highly proficient in MS Office Suite, Windows, Google Suite
• Able to think individually as well as collaboratively when approaching job responsibilities

EDUCATION AND EXPERIENCE

• High School Diploma or Equivalent (GED) required
• 10+ Years HVAC Experience
• Trade School
• Clean Driving record
• Valid driver’s license

BENEFITS

• Health, Dental & Vision Insurance: 50% Employer-Paid - Multiple Coverage Plan Options
• $10,000 Employer-Paid Life Insurance
• Paid Holidays
• PTO Program
• Company Vehicle
• Professional Training & Development Opportunities

PHYSICAL REQUIREMENTS

• Requires the ability to sit, stand, walk, use hands/fingers, reach, talk, hear, climb, stoop, kneel or crouch.
• Ability to be on rotational On Call
• Ability to work overtime (weekends)
• Requires ability to occasionally lift up to 50lbs
• Position may require travel to and from field sites to monitor the status of multiple projects

COMMITMENT TO DIVERSITY

As an equal opportunity employer committed to meeting the needs of a multigenerational and multicultural workforce, Inland Mechanical Services Inc. recognizes that a diverse staff, reflective of our community, is an integral and welcome part of a successful and ethical business. We hire local talent at all levels regardless of race, color, religion, age, national origin, gender, gender identity, sexual orientation, or disability and actively foster inclusion in all forms both within our company and across interactions with clients, candidates, and partners.