HVAC Service Manager

Essential Duties & Responsibilities

• Lead, coach, and mentor service technicians and field service leaders to ensure technical excellence, customer satisfaction, and professional growth.
• Assess team capabilities and address talent gaps through targeted training, development, or strategic hiring.
• Oversee daily service operations, ensuring timely and high-quality delivery of service calls, projects, and maintenance agreements.
• Perform site visits to verify high-standard deliverables and safety protocols are being followed.
• Provide consistent performance feedback and conduct regular meetings to foster transparency and communication.
• Collaborate with sales, dispatch, and other departments to ensure proper labor allocation, scheduling, and customer service alignment.
• Promote and enforce safety standards across all service activities.
• Review and approve technician's hours to ensure both payroll and billing accuracy.
• Perform operational reviews of all service orders to ensure accuracy and completeness.
• Field customer complaints on daily issues as well as invoice disputes.
• Work with other area service leaders to ensure consistency in service delivery, training, and operational practices.
• Drive best practices.
• Partner with warehouse and purchasing to monitor/inventory, tools, supplies, and equipment maintenance.
• Support customer retention by resolving issues, ensuring agreement fulfillment, and maintaining strong relationships with customers.
• Monitor and review sold maintenance to ensure profit margins are being met.
• Drive new business by encouraging technicians to identify and report leads.
• Ensure proper, accurate, and timely completion of XOI and all other paperwork.
• Drive and monitor service profitability and work with leadership to meet financial targets.
• Assist in collections and customer escalations when needed.
• Partner with leadership to help drive business initiatives and foster continued growth.

  Qualifications

  • Minimum 10 years HVAC field experience.
  • Minimum 2 years supervisory experience.
  • High school diploma or equivalent.
  • Strong leadership, coaching, and team-building skills.
  • Excellent communication and interpersonal skills.
  • Detail-oriented with strong organizational and problem-solving skills.
  • Strong ability to prioritize tasks and manage time effectively in a fast-paced, dynamic work environment.
  • Proficient with computer systems such as Microsoft and other applications.
  • Team-oriented with the ability to work collaboratively across departments and lead through influence.
  • Excellent attention to detail.
  • Customer-focused mindset.
  • Ability to drive to and navigate various customer sites.
  • Ability to stand and walk for extended periods.
  • Ability to climb ladders.