HVAC Service Manager

Core Responsibilities

• Lead & Develop the Service Team: Recruit, onboard, coach, and mentor both residential and commercial technicians and dispatchers while conducting regular performance reviews.
• Manage Scheduling & Dispatch: Oversee daily dispatching to ensure timely, efficient service calls and balance workloads for optimal first-time fix rates.
• Ensure Outstanding Customer Experience: Own customer escalations, resolve issues promptly, and follow up to confirm satisfaction, driving “customers for life.”
• Quality Assurance & Compliance: Implement and enforce service standards, safety protocols, and licensing requirements, and audit completed jobs for workmanship and documentation.
• Inventory & Equipment Oversight: Maintain parts and equipment inventories by forecasting demand, controlling costs, and managing vendor relationships.
• Process Improvement & Reporting: Analyze KPIs like response times and repeat visits, implement corrective actions, and generate regular service reports highlighting trends and opportunities.
• Budget & P&L Accountability: Develop and manage the service department budget, track expenses and labor costs, and identify upsell and maintenance-contract opportunities.
• Cross-Functional Collaboration: Partner with Sales/Comfort Advisors for pre-sales assessments and with Marketing to promote service specials, maintenance plans, and IAQ offerings.
• Training & Development: Design and deliver ongoing technical and soft-skills training, ensuring all technicians maintain required certifications and authorizations.
• Safety & Risk Management: Conduct regular safety meetings, champion a zero-accident culture, and ensure the team adheres to all safety laws, regulations, PPE, and lock-out/tag-out procedures.
• Technology & Tools: Oversee and fully leverage ServiceTitan—optimize configurations, build custom dashboards and reports, and train the team on best practices to drive data-driven decisions.

Benefits & Culture

• $85,000-$200,000 (Salary + Commissions).
• Take home company-provided vehicle, cell phone, and laptop.
• Medical, Dental, Vision, and Accident Insurance are also available.
• 401K Plan.
• Paid holidays.
• Paid vacation time.
• Opportunity for advancement.
• Ongoing local, regional, and national training opportunities.
• Mentorship and personal, professional, and financial goal planning.

About Cline's Heating And Air Conditioning

Cline’s Heating and Air is a veteran-owned HVAC leader serving Spokane and North Idaho since 1988. Founded by the Cline family on a bedrock of integrity and a promise to “fix what others only replace,” we’ve built deep community roots and a reputation for top-tier workmanship. You’ve likely seen our technicians at parts and supply houses. In May 2024, the Boston family acquired Cline’s, tripling our size within the first year while keeping our vision, mission, and core values intact. Today, we invest in our people with competitive wages, ongoing certification training, and clear career paths so every team member can excel. As we press forward to become the undisputed authority in local HVAC services, we’re looking for skilled, dependable professionals who share our commitment to excellence and community. Join us and help shape the next chapter of Cline’s Heating and Air.