HVAC Service Manager
The Role
We're seeking an experienced HVAC Service Manager to lead our residential HVAC Service, Maintenance, and Recon teams. This role involves both fieldwork and management responsibilities.
Requirements
- 5+ years of residential HVAC experience
- Previous experience leading, supervising, or managing residential HVAC technicians
- Strong residential HVAC technical knowledge and troubleshooting ability
- Experience coaching technicians and managing individual and team performance
- Strong understanding of residential service operations and field productivity
- Experience managing customer escalations and service-quality concerns
- Strong leadership, communication, organization, and problem-solving skills
- EPA Section 608 Universal Certification
- Current Texas TDLR ACR Technician Registration
- Texas ACR Contractor License (strongly preferred)
Benefits
We offer a comprehensive benefits package including Medical, Dental & Vision Insurance, 401(k) with Company Match, Paid Time Off, Paid Holidays, Ongoing leadership and professional development, Employee recognition programs, Career advancement opportunities, and a team culture centered around Trust, Care & Growth.
What You'll Own
- Lead, coach, develop, and hold accountable HVAC Service Technicians, Maintenance Technicians, and Recon team members
- Oversee daily HVAC service operations, staffing, technician capacity, call coverage, and field productivity
- Partner closely with Dispatch to ensure technicians are effectively matched to calls and capacity is maximized
- Provide technical guidance on complex diagnostics, repairs, airflow, refrigerant systems, electrical components, controls, and overall system performance
- Conduct ride-alongs, field observations, job audits, and quality inspections
- Coach technicians on technical performance, productivity, customer communication, and ethical service recommendations
- Maintain high standards for safety, technical quality, code compliance, documentation, and customer experience
- Identify opportunities to improve processes, profitability, productivity, training, and overall department performance
Why Berkeys?
Berkeys has been serving homeowners throughout DFW since 1975 and is proud to be recognized as a Top Workplace in 2023, 2024, and 2026. We're an established home-services organization with the infrastructure and resources to support a high-performing HVAC operation, but our success still comes down to our people. As an HVAC Service Manager, you'll have the opportunity to make a real impact on your technicians, your customers, your department, and the business.