HVAC Service Manager

Position Responsibilities

• Reviews and evaluates daily functions of Technical Services department to achieve productivity and effective strategies as outlined by department senior management
• Evaluates Department Processes and Procedures and recommends suggested changes to department senior management
• Provides oversight and evaluation of resumes for new or replacement Technical Service positions as needed
• Evaluate customer needs and recommend system upgrades or new equipment based on technical assessments and customer preferences.
• Present financing options, warranties, and maintenance plans to customers.
• Provide post-sales customer support.
• Manage sales channels, establish and maintain key relationships with customers, and meet sales targets.
• Travel to current and prospective client locations within territory (including cold-calls).
• Build strong relationships with customers to ensure satisfaction and encourage repeat business.
• Establishes operational objectives and work plans and delegates assignments
• Represent department in weekly company meetings (Transition Schedule, etc.) as needed.
• Provides direction and leadership of transition schedules, ECNs, ERs, etc.to determine impact and implications for all existing and future production and technical literature.

Qualifications

• Minimum 10 years HVAC experience, manufacturing or service
• 5-10 years in a leadership position

Skills

• Highly effective communication & collaboration with team members and customers
• Digital skills: Technology, Media & the Internet
• Critical Thinking & Problem Solving
• Advanced level technical writing and communications skills
• Effective presentation and customer speaking skills in front of large audiences
• Superior knowledge of HVAC products and controls

Experience

• Minimum 10 years HVAC experience, manufacturing or service
• 5-10 years in a leadership position

Education/Certification

• Bachelor’s degree in related field, preferred HVAC degree or certification

Physical Requirements / Work Environment

• Must be able to perform essential responsibilities with or without reasonable accommodations

Salary Range

$110,240.00 to $138,065.00, Plus eligible to participate in the Service Manager Commission Plan and the service manager annual bonus plan