HVAC Service Manager

About the Role

We're a family-owned home service company in Mohave County — HVAC, Plumbing, and Electrical — with 35 years of history and the kind of reputation that took decades to build. We're hiring an HVAC Service Manager to lead our largest department. HVAC service is the front door to a meaningful portion of this company's revenue. The team you'd be leading is generating service revenue daily, and the conversations they're having in customers' homes are what feed our install pipeline. The role matters, the seat is real, and the impact is direct.

What You'll Actually Do

• Lead, coach, and develop a team of HVAC service technicians through ride-alongs and structured 1:1s — building a team that performs at the highest level technically, in customer interactions, and in their ability to have honest conversations about what a home needs.
• Own the service-to-install pipeline: coach your team on identifying aged systems and having the right conversation, and own the lead handoff from the service side.
• Drive departmental KPIs: know your numbers cold, present them in regular leadership meetings, and lead your team toward them every day.
• Run the daily, weekly, and monthly rhythm of the role — inheriting an operational system that works, not building one from scratch.
• Handle customer escalations: when a service call needs ownership-level attention, you're the first stop, handling complaints with professionalism and protecting the company's reputation.
• Drive membership program performance: coach your team on enrollment and own the conversion piece for the HVAC side of our maintenance membership program.
• Partner across the company: work closely with our Operations Manager, Install Manager, Call Center, Dispatch, Warehouse, and the ownership team — this seat sits at the center of cross-functional work.
• Hire and develop your bench: participate in hiring decisions for your department and own the development of the technicians who report to you.

Who You Are

• You take care of your team. Hitting goals matters, and so does the way your team feels when they walk in the door every morning. The technicians who report to you are people with families, hard days, and pride in their work. You see them that way, and they feel it in how you show up. We don't believe in choosing between performance and care for people, and we don't promote managers who do.
• You've led a service team before — and you were good at it. Minimum 3–5 years in an HVAC service management role, or a comparable leadership role in another trade.
• You build people, not just supervise them. The technicians who report to you should be measurably better six months after you start. If your instinct is to do the work yourself instead of developing the team to do it, this isn't the right seat.
• You understand how service drives larger work. A great service department doesn't just answer calls and leave — it generates leads, builds trust, and feeds the bigger work. You see that dynamic clearly, whether from direct experience or from leading teams who lived it.
• You can read your numbers and tell a story with them. You don't need to be a financial analyst, but you need to know what your numbers mean and what's driving them.
• You're comfortable with technology. This role lives in software all day — field service management systems, HR platforms, internal communication tools, reports, and dashboards. You don't need to be a power user, but you need to be confident learning new systems and navigating them daily without friction.
• You're direct and warm at the same time. You can have a hard conversation without being a jerk, and a kind conversation without being soft. The team should know where they stand with you.
• You're ready to put down roots in Mohave County. This is an on-site role. Not hybrid. Not remote. If you don't live here, you need to be excited about moving here.

Bonus Points If You Also Have

• ServiceTitan experience (we run on it).
• Experience coaching technicians on maintenance membership programs.
• A background that includes both the service side and the install side of HVAC.

Pay & Benefits

• $95,000 – $120,000 (Base Pay + Performance Bonuses)
• A real leadership seat in one of the most important departments in a 35-year-old, family-owned company
• Company-paid Health Insurance and Short-term Disability
• Voluntary dental, vision, life insurance, supplemental life, and long-term disability
• 401(k) Plan with Company Match
• Paid time off and paid holidays
• Ongoing training and development
• A family-oriented culture where we support one another, celebrate wins, and have fun along the way
• Mohave County living — boating, sunshine, no traffic, and a real community