HVAC Senior Service Technician 2

Responsibilities

• Diagnose, troubleshoot, and repair residential and light commercial HVAC systems
• Perform preventative maintenance and system inspections
• Handle advanced service calls and complex technical diagnostics
• Communicate repair recommendations clearly and professionally with customers
• Educate customers on repair, replacement, and efficiency improvement options
• Mentor and support junior technicians when needed
• Maintain accurate service records and job documentation
• Deliver exceptional customer service on every call
• Follow company safety standards and operational procedures
• Work closely with dispatch and management teams to maintain efficiency

Qualifications

• Minimum 5+ years of HVAC service experience
• Strong diagnostic and troubleshooting skills
• Experience servicing heat pumps, gas furnaces, split systems, package units, and air conditioning systems
• EPA Certification required
• Valid driver’s license with clean driving record
• Strong communication and customer service skills
• Residential service experience
• Light commercial HVAC experience
• NATE Certification (preferred but not required)
• Experience mentoring or training junior technicians
• Experience presenting repair and replacement options to customers