HVAC Senior Service Technician 1

About the role

Howell Chase is looking for an experienced HVAC Service Technician to join our growing team in Bluffton, SC. We are specifically looking for a seasoned service technician with 5+ years of hands-on HVAC experience who can confidently diagnose, repair, and service residential HVAC systems. This is not an entry-level or maintenance-only position.

Responsibilities

• Diagnose and repair residential HVAC systems
• Troubleshoot complex heating and cooling issues
• Perform repairs correctly and efficiently
• Conduct system inspections and identify necessary repairs or improvements
• Clearly explain findings and repair options to homeowners
• Provide excellent customer service throughout every service call
• Accurately document work performed, recommendations, and equipment information
• Maintain an organized and properly stocked service vehicle
• Follow company safety procedures and industry best practices
• Work closely with dispatch, management, and other technicians
• Identify opportunities to improve customers' comfort, efficiency, and system reliability

Requirements

• 5+ years of HVAC service technician experience
• Strong residential HVAC diagnostic and troubleshooting skills
• Ability to work independently in the field
• Experience diagnosing electrical, airflow, refrigerant, and mechanical issues
• Strong communication and customer-service skills
• Ability to explain technical issues in a way homeowners can understand
• Valid driver's license with an acceptable driving record
• Professional, dependable, and accountable
• Willingness to continue learning and improving

Qualifications

• EPA certification (preferred)
• NATE or other HVAC certifications (preferred)
• Experience using ServiceTitan or similar field-service software (preferred)
• Experience working in a residential service and sales environment (preferred)