HVAC Service Technician I

Under general supervision, performs diagnostic and service work on residential and/or light commercial HVAC equipment and accessories. Communicates with customers to answer questions, resolves problems, and ensures complete customer satisfaction. Promotes products and services to customers. Works under the direction of the Field Supervisor or General Manager.

Location: 12746 McKinley Hwy, Mishawaka, IN 46545

Key Responsibilities

• Perform residential and/or light commercial service and maintenance calls.
• Analyze, diagnose, and resolve customer problems courteously, professionally, timely, and accurately.
• Diagnose and perform services on heating, air conditioning, ventilation, and refrigeration equipment and accessories.
• Inspect equipment and perform diagnostics to identify potential problems and prevent premature breakdowns or callbacks.
• Complete routine maintenance and equipment cleaning as needed.
• Deliver and remove parts and equipment needed to complete service work.
• Record all required information on customer calls using a hand‑held device; complete forms and paperwork neatly, timely, and accurately.
• Collect payment from customers.
• Communicate with dispatch to provide accurate status reports of activities and availability.
• Deliver excellent customer service and sustain high levels of customer satisfaction.
• Promote products and services to customers; inform Sales and Service Coordinator of replacement product sales leads.
• Ensure company property, vehicles, and tools are used, maintained, and properly accounted for.
• Represent the company professionally, honestly, and ethically.
• Follow standard procedures; keep the company vehicle stocked, return defective warranty parts, and order/replenish vehicle stock as needed.
• Perform similar or other duties as needed or assigned.
• Maintain regular, reliable attendance.

Requirements

• High school diploma or GED with additional training; 0‑2+ years HVAC experience; technical training certification required.
• Valid licensing or certification as required by federal, state, provincial, or local laws for the work area; EPA and safety certifications required.
• Skilled at servicing heating, air conditioning, ventilation equipment and related accessories.
• Proficient mechanical aptitude and ability to operate all necessary tools and equipment.
• Ability to read wiring diagrams and troubleshoot electrical, refrigerant, and duct systems.
• Ability to start up and balance airflow, align belts and pulleys with little supervision.
• Ability to install basic duct fittings.
• Ability to troubleshoot and repair electronic air cleaners, refrigeration systems, hot water systems, steam boiler systems, humidifiers, and related equipment with little supervision.
• Effective communication skills for interacting with customers and resolving issues.
• Effective time‑management and organizational skills.
• Valid driver’s license with an acceptable driving record.
• Availability to work flexible hours and on‑call shifts as needed.
• Physical ability to stand, walk, climb ladders and attic stairs, and maneuver in attics, basements, and crawl spaces; lift up to 75 lb and carry items up to 50 lb; climb 300 lb‑capacity ladders with a 30 lb tool belt; vision sufficient for close, distance, and peripheral focus.
• Ability to work in various environmental conditions, including hot, cold, outdoor, indoor, dry, humid, slippery surfaces, heights, and congested areas.

Benefits

• Top pay for top performers, including incentive and bonus opportunities (depending on position).
• Generous PTO: 24 paid days off within the first year (vacation, personal holidays, and national holidays); 29 paid days off after the second year.
• Advancement and career‑growth opportunities across the United States.
• Company‑sponsored medical, dental, and vision insurance programs.
• Company‑provided smartphone, tablet, uniform plan, and tool replacement program.
• Internal Training Academy.
• Best‑in‑class 401(k) retirement savings plan with attractive company matching contributions.
• Company‑paid employee life insurance with options for the employee and family.
• Short‑term and long‑term disability insurance options.
• Supplemental benefit programs such as legal advice, pet insurance, and health advocacy programs.