HVAC Sales Manager

The HVAC Sales & Department Manager is responsible for driving HVAC sales revenue while overseeing the daily performance of the HVAC team. This role focuses on identifying customer needs, recommending appropriate HVAC solutions, preparing estimates, & closing sales to maintain a consistent pipeline of profitable work for the department. The HVAC Sales & Department Manager also provides leadership & oversight to the HVAC team, ensuring high-quality workmanship, excellent customer service, & efficient coordination of projects. This position works closely with the administrative team to ensure smooth scheduling, communication, & customer satisfaction.

Responsibilities

Sales & Revenue Generation

• Meet with customers to evaluate HVAC needs & recommend appropriate equipment, upgrades, or services.
• Prepare & present estimates for HVAC system replacements, upgrades, & related services.
• Follow up on proposals & customer inquiries to convert opportunities into closed sales.
• Promote maintenance & service agreements to support long-term customer relationships.
• Develop sales opportunities through existing customers, technician referrals, & service calls.
• Maintain a consistent pipeline of upcoming work to support technician productivity & department revenue goals.

HVAC Team Leadership

• Provide leadership & guidance to the HVAC team, including technicians & department administrative support.
• Support technicians with technical questions & job-related challenges when needed.
• Review completed work to ensure Quality Standards, Safety Requirements, & Company Expectations Are Met.
• Address customer concerns & resolve service issues in a professional & timely manner.
• Foster a collaborative, productive work environment that supports team performance & accountability.

Department Oversight

• Monitor department workflow to ensure technicians have consistent & productive work schedules.
• Collaborate with administrative staff to coordinate scheduling & project timelines.
• Review job performance, productivity, & department results to support profitability goals.
• Identify opportunities to improve processes, service quality, & overall department performance.
• Maintain relationships with vendors & suppliers as needed regarding equipment, product support, & warranty issues.

Success Measures

• HVAC department revenue & profitability
• Sales conversion rates & proposal follow-up
• Technician productivity & quality of work
• Customer satisfaction & repeat business

Requirements

• 5+ years of experience in HVAC sales, estimating, service leadership, or a related field.
• Strong understanding of residential HVAC systems & solutions.
• Proven ability to communicate effectively with customers & team members.
• Leadership skills with the ability to support & motivate a small team.
• Strong organizational & problem-solving abilities.
• Proficiency with common office software such as Microsoft Word, Excel, & Outlook.

Benefits

• Health, Dental, & Voluntary Life (50% company contribution for first 2 years, then 75%) eligible after 90 days of employment
• An additional $50,000 life insurance policy (paid by Cape Associates)
• 401(k) & profit-sharing retirement plan
• Paid Family & Medical Leave through private insurer
• Employee Referral program
• Paid Time Off
• Paid Holidays
• Bi-Annual Bonuses
• Employee recognition programs