HVAC / Residential Home Appliances Field Service Repair Technician

About the role

Do you get excited when figuring out how things work? Do you love the challenge of troubleshooting something that’s broken? Would you like to have a part in improving the home life of families in your community? As an HVAC / Residential Home Appliances Field Service Repair Technician, you are the key component in providing excellent customer service by maintaining and repairing a wide range of equipment, including:

• Commercial and Residential HVAC and Refrigeration equipment (Ice Machines, Walk-in Coolers/Freezers, Stand-alone Refrigerator Coolers/Freezers, Air Conditioners, Central HVAC units, Hotel room HVAC units)
• Home appliances (Washers, Dryers, Cooking equipment)

If you value working with people you enjoy, having fun while you work, and protecting your free time, this is the place for you. You’ll receive ongoing training and work with a supportive team.

Responsibilities

• Diagnose and repair home appliances and HVAC/Refrigeration equipment.
• Provide cost estimates for repairs.
• Effectively communicate with customers to ensure they understand the services needed.
• Order parts and ensure efficient use of company materials.
• Collect payment for work performed.

Qualifications

• Exceptional customer service skills—you are the face of the company and must deliver a great experience with empathy.
• Ability to diagnose issues and clearly explain solutions to customers.
• Strong critical thinking and problem-solving skills to ensure quality repairs on the first visit.
• Efficiency in managing time and completing repairs promptly.
• Punctuality and reliability—customers depend on you to show up on time.
• Attention to detail, including maintaining a clean and organized work vehicle and accurately completing customer reports.
• Willingness to engage in ongoing training to stay updated on new appliances and technologies.

Requirements

• High school diploma or equivalent.
• Valid driver’s license and clean driving record.
• EPA Type 1 or Universal CFC Certification (required).
• Previous experience of one year or more in HVAC or residential appliance repair (a plus).

Pay

The pay range for this position is $60,000 to $150,000 per year, depending on experience. You’ll also have the opportunity to earn bonuses and commissions. Compensation may start with a daily guarantee and transition to commission-based pay, with top technicians earning well over $100,000 annually.

Benefits

• No nights or weekends—focus on work-life balance.
• Paid training through the Mr. Appliance Academy, helping you advance from Apprentice to Master Technician.
• Generous bonuses and incentive pay for hard work.
• Company-provided vehicle and iPad.
• Health benefits available after 30 days of employment.
• 10 days of paid time off (PTO) per year.
• Fun, family-oriented team environment.
• TeamBuilder Bonus program offering unlimited, ongoing multi-level bonuses (potentially over $10,000 per year per referred technician).