HVAC-R Technical Support & Service Associate

Responsibilities

• Provide expert level service and customer support during field visits.
• Diagnose errors or technical problems and determine proper solutions.
• Produce timely and detailed service reports.
• Make product recommendations to the head of sales for new and existing products.
• Comprehend customer requirements and make appropriate recommendations/ briefings.
• Conduct equipment training for customers as well as staff.
• Diagnose customer technical problems and answer phones in a prompt and professional manner.
• Maintain and increase the company’s stature in the marketplace by maintaining a neat and orderly appearance and by conducting oneself in a professional manner and in accordance with company policies.
• Meet with management on a regular basis to maintain ongoing communication and to solve customer, employee, or vendor issues.
• Maintain and provide management with a list of outside contacts (names, places, products resolutions) on an ongoing basis.
• Perform other job-related duties assigned.

Qualifications

• Requires a Technical Diploma or equivalent technical experience in HVAC/R along with at least eight (8) years in the HVAC/R field.
• Experience with residential and commercial applications.
• Ability to troubleshoot, test, repair, train and service technical equipment.
• Must be willing to learn and keep current with the latest developments and technology in industry.
• Must be a customer-oriented individual with the ability and skills to meet, greet and service customers.
• Must also be a team player able to achieve goals and objectives as mandated by Johnstone Supply and must be committed to achieving the goals and objectives of the Johnstone Business Model.
• Ability to multi-task, prioritize, and manage time effectively.
• Ability to work flexible shifts and to adapt to changing work schedules.
• Must possess excellent verbal and written communication skills, in English, to interact with customers and employees, and write and read reports and instructions.
• Must be able to comprehend business math calculations, run a point of sale terminal, research HVAC/R items and help prepare required sales and customer reports.

Benefits

• Competitive Paid Time Off (PTO)
• Safe Harbor 401(k) – 100% employer match up to 5% of base pay and immediate vesting
• Holiday pay – we recognize and pay our employees for 7.5 holidays per year
• Paid Parental Bonding Time
• Employer subsidized medical, dental, and vision plans
• Employer paid life insurance and short-term disability
• Voluntary long-term disability, accident, critical illness, and hospital indemnity insurance
• Health Savings Account (HSA) with employer contribution; Flexible spending accounts (FSA)
• Wellbeing program with opportunity to earn reduced medical costs
• Employee Assistance Program (EAP) for you, and your family
• Tuition reimbursement
• Employee referral bonus program
• Employee service milestone recognition program

Pay

Annual Salary: $95,000 - $105,000

Schedule

Monday - Friday 7am - 5pm