HVAC/R Service Manager - Commercial & Industrial

Responsibilities

• Manages the Service P/L for assigned branch(s).
• Forecasts manpower requirements.
• Effectively prioritizes customer calls and advises dispatch accordingly.
• Ensures customer requirements are followed and calls are completed on a timely basis.
• Ensures customer rules are accurately adhered to and approves work orders.
• Reviews dashboards and financial reports and takes appropriate action.
• Oversees the procurement of parts and supplies.
• Maintains communication with customers and ensures their expectations are met.
• Solves issues or problems that impact customer satisfaction.
• Manages and maintains fleet, parts and materials inventory, and resolves discrepancies or problems in a timely manner.
• Develops and maintains long term relationships with customers and subcontractors.

Qualifications

• A high school diploma, GED, or completion of a trade program or technical school.
• A college degree is a plus.
• 10+ years of experience in the refrigeration/HVAC service, commercial construction, or a related industry.
• Knowledge of commercial refrigeration and HVAC principles and practices, including service hour estimation, labor forecasting, and multiple disciplines involved in area of responsibility.
• Proficiency in understanding and managing P&L.
• Demonstrated business acumen.
• Proficiency in managing multiple assignments, setting and balancing competing priorities with strong organizational skills and ability to multi-task.
• Ability to solve problems and apply good judgment.
• Excellent verbal/nonverbal and written communication and presentation skills.
• Communicates company direction, sets expectations and holds team accountable for results.
• Provides leadership, builds a collaborative team and rewards accomplishments of the team.
• Interviews, selects, hires, and oversees onboarding of supervisors, team leads and technicians.
• Schedules and dispatches technicians efficiently, based on skill level, location, and call volume.
• Manages performance and provides training, coaching and performance feedback to Supervisors, Team Leads and Technicians.
• Uses metrics to drive accountability and performance.
• Ensures compliance of Service policies and procedures, including eSo, refrigerant tracking, time and attendance, etc.
• Ensures use of PPE and the application of safe behavior, including driving, by all employees.
• Ensures customer service and quality of work meets customer requirements and Source standards.