HVAC & Plumbing Services Sales Manager

About the role

The Service Project Manager leads revenue growth for the Service Department’s HVAC and plumbing offerings, including maintenance agreements, quoted projects, repairs, and upsell opportunities. This high-accountability leadership role focuses on building a disciplined, predictable sales operation through clear structure, pipeline visibility, and actionable sales execution. The role requires a leader who can quickly immerse in the business, build team capability, simplify communication, and drive performance through consistent cadence, clear expectations, and strong follow-through.

This is a permanent, exempt position based in Lynnwood, WA, and requires eligibility to work in the United States; sponsorship is not available.

Responsibilities

• Own and execute revenue strategies across service agreements, quoted projects, repairs, and account growth initiatives to drive overall service department performance.
• Align sales priorities and growth objectives with operational capacity, market conditions, and organizational goals to ensure sustainable and profitable growth.
• Establish measurable revenue targets and translate strategic objectives into clear, actionable sales plans for the team.
• Lead initiatives to increase service agreement penetration, recurring revenue, renewals, and long-term account value.
• Drive accountability for service agreement growth as a core component of business stability and profitability.
• Lead, coach, and develop sales team members and business development representatives through clear expectations, consistent feedback, and structured performance management.
• Foster a high-accountability, low-ego culture centered on professionalism, ownership, communication, and follow-through.
• Build team engagement and execution through consistent leadership presence, coaching, and operational support.
• Implement and maintain structured sales cadences to improve activity levels, execution consistency, and pipeline movement.
• Oversee CRM accuracy, opportunity tracking, and reporting to maintain visibility into pipelines, forecasts, and close probabilities.
• Drive pipeline discipline and forecast accuracy through measurable weekly actions, reporting standards, and team accountability.
• Hold team members accountable to defined sales goals, activity expectations, and operational standards using data-driven performance management practices.
• Identify performance gaps quickly and address underperformance through direct coaching, follow-up, and structured improvement plans.
• Partner closely with operations, service, and account management teams to ensure smooth communication, alignment, and execution.
• Improve cross-functional coordination and communication processes to support operational efficiency and a consistent client experience.
• Follow up with clients to confirm satisfaction with completed projects and identify opportunities for additional services or improvements.
• Participate in company-sponsored client engagement activities to strengthen relationships and support business development.
• Serve as the designated holder of the company’s administrative license and remain up to date on applicable codes and regulations.

Requirements

• Strong technical knowledge of HVAC systems, including service operations and related mechanical construction practices.
• Plumbing service experience, with familiarity in plumbing construction, highly preferred.
• Proven ability to translate strategy into measurable execution and team accountability.
• Strong experience with CRM platforms, pipeline management, and sales reporting.
• Excellent communication, organization, planning, and follow-through skills.
• Ability to quickly build trust, align teams, and eliminate operational confusion.
• Ability to manage multiple priorities while maintaining consistency and execution discipline.
• Demonstrated experience in construction management, project management, and mechanical construction within a service-focused environment.
• Business development experience related to HVAC service, contract negotiation, and service agreement growth.
• Eligibility to work in the United States; sponsorship is not available.

Qualifications

• People management skills with the ability to lead, coach, and develop a team are highly desired.
• Organizational and change management experience, particularly in highly operational roles with a service and sales focus.
• Experience in HVAC service and plumbing construction environments, including coordination with operations and service teams.
• Comfort serving as an administrative license holder and maintaining current knowledge of applicable codes and regulations.

Work Environment

The Service Project Manager works in a professional, service-oriented environment focused on HVAC and plumbing operations and mechanical construction. The role involves close collaboration with sales, operations, service, and account management teams to ensure coordinated execution and a consistent client experience. The position relies heavily on CRM platforms, structured sales cadences, and data-driven reporting to manage pipelines and forecasts. The work setting emphasizes accountability, professionalism, clear communication, and strong follow-through, with regular interaction with clients and participation in company-sponsored client engagement activities. Dress expectations align with a professional office and client-facing environment, with occasional visits to construction or service sites as needed.

Pay

The pay range for this position is $120,000.00 - $180,000.00 per year. Individual compensation offered within this range will depend on qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Benefits

• Medical, dental, and vision insurance
• 401(k) plan with company match
• Health Savings and Flexible Spending Accounts
• Company-paid life and disability insurance (STD/LTD)
• Paid Time Off (PTO) beginning at 120 hours annually for full-time employees
• Seven paid holidays plus one floating holiday
• Employee Assistance Program
• Professional development support and tuition reimbursement
• Employee referral program
• Wellness program and employee events

Schedule

This is a fully onsite position in Lynnwood, WA.