HVAC Operations Manager - Residential

About the role

The HVAC Operations Manager - Residential will oversee and manage operations and project activities by leading a team of Project Managers and/or Field Management to achieve division objectives. Responsible for customer service, high level problem-solving, personnel development, project performance, and team accountability to organizational expectations.

Responsibilities

• Provide leadership and coaching to the operations team, ensuring alignment with company processes and standards.
• Review and interpret project documents such as drawings, specifications, and contracts to guide project approach and execution.
• Create a collaborative, high-performance environment that encourages continuous learning, professional growth, and performance improvement.
• Lead performance reviews, providing unbiased feedback to support employee development.
• Plan, execute, and monitor projects from inception to completion, ensuring adherence to schedules, budgets, and quality standards.
• Troubleshoot and resolve obstacles or challenges to ensure projects stay on track.
• Develop and communicate accurate project plans, ensuring clarity on project scope, timelines, and responsibilities.
• Develop and manage operations, including forecasting, cost control, financial reporting, and budget adherence.
• Identify cost-saving opportunities and implement strategies for operational efficiencies, waste reduction, and process improvements.
• Approve invoices, review job costs, and track purchase order and project history to ensure accurate and timely billing.
• Actively participate in monthly contract status reviews to ensure financial targets are being met.
• Collaborate across all departments ensuring smooth daily operations.
• Foster strong relationships with customers, vendors, suppliers, and other stakeholders to enhance communication and project success.
• Represent the company in meetings and activities, maintaining the company's reputation and ensuring alignment with project goals.
• Establish and enforce safety protocols, ensuring a positive safety culture across all projects.
• Monitor project performance to maintain compliance with local codes, industry standards, and organizational safety policies.
• Manage relationships with all stakeholders to ensure timely and quality deliveries.
• Ensure client satisfaction and address concerns/issues to maintain strong partnerships.

Qualifications

• 10+ years in related field and Project Management construction experience.
• Required: High school diploma or GED.
• Thorough understanding of relevant industry practices, theory, and code involved in the business.
• Required: 1+ year of managerial experience.
• Proficient in Microsoft Office Suite or related software.
• PREFERRED: College education in construction management.
• PREFERRED: Professional Certifications or Licenses.
• Excellent time management, organizational skills, and attention to detail.