HVAC Master Service Technician -Commercial

Summary

S. Conley Sales has been serving the HVAC industry in Montana and Wyoming for over 24 years, with a culture focused on being Trustworthy, Committed, Resilient, Generous, and Humble. We are seeking a Master Service Technician to perform detailed startup and service on HVAC equipment including Air Handlers, Chillers, Boilers, Pumps, Refrigerant Split Systems, VRF, VFD's, Heat Pumps, Fans, Cooling Towers, Packaged Rooftop Units, DOAS, UV, Controls, and more. You will work alongside our Service Manager, fellow lead technicians, manufacturers, and local product experts, serving as the face to the customer and ensuring equipment operates correctly. This position requires travel throughout Montana and Wyoming. An outfitted company service truck will be provided. As a Master Technician, you will mentor younger technicians and help resolve field issues. Factory training will be provided with the expectation that you become the local certified technician for our manufacturers.

Top Responsibilities

• Travel the states of Montana and Wyoming to perform detailed startups and service on equipment represented by S. Conley Sales, Inc.
• Coordinate with Support Manager and customer to precisely understand requirements for all on-site installation and repairs by extensively examining building layouts, equipment IOM's, forecasting issues, gathering materials, and synchronizing on-site work.
• Business Acumen including electronically filing startup paperwork, thorough job summary documentation, utilization of electronic scheduling and job tracking software, and QuickBooks timecard and invoice generation.
• Representation of the company by serving as a direct customer contact, responsible for ensuring customer satisfaction by identifying, analyzing, diagnosing, and repairing systems at customer's location in a timely and professional manner. Master Service Technician is the technical go-to person for the customer in your service area.
• Independently manage daily business needs by identifying parts to order for repairs and determining the required urgency of the request. Utilizing existing company resources, including an on-staff parts and warehouse manager, to return equipment to service in a timely and efficient manner.
• Factory Training and Certification, as identified by management. This list includes both current and future manufacturers represented by S. Conley Sales, Inc. Equipment will include, but is not limited to: Air Handlers, Chillers, Boilers, Pumps, Refrigerant Split Systems, VRF, VFD's, Heat Pumps, Fans, Cooling Towers, Packaged Rooftop Units, DOAS, UV, Controls.

Competencies

• Excellent communication and interpersonal skills with the ability to build strong relationships across all levels of the organization.
• Ability to solve difficult problems and manage a variety of variables in situations and with problems where only limited information or standardization exists.
• Ability to work in a fast-paced environment.
• Must be a self-starter, independent, and have strong organizational skills, with the ability to manage multiple priorities and deadlines at any given time.
• Must obtain a Universal CFC License.
• Boiler operator's license preferred but not required.

Education & Experience

• 15+ years in HVAC service, with an aptitude to understand mechanical HVAC systems and controls.
• Industry specific experience in Hospital and/or Resort work.
• Strong Communication and Team Leadership skills a must.
• Strong Technical skills.
• Excellent customer service skills a must: Troubleshooting, teamworking, good communication skills, and Facility relationship building.
• Valid driver's license and clean driving record.
• Drug screening and background check.
• Strong self-directed work ethic and motivation to learn the newest technologies in the industry.

Pay & Benefits

• $50+/hour Base Pay DOE, competitive compensation based upon experience. Sign-on bonus or relocation assistance available.
• Each technician receives a service vehicle, required specialty tools, uniform, gas card, cell phone, and paid training.
• Company-paid medical, vision, dental, Paid Holidays, PTO. Starts 30 days after hire.
• 401k retirement account with company match.

Work Environment

The role is required to work in an office environment and frequently in the field or in a satellite location for portions of the work week may occur, depending upon project needs and requirements in coordination with your direct supervisor and/or most senior leader of your department.

Physical Demands

Must be able to walk, bend, stand, and reach constantly during a workday. The employee must regularly lift and/or move up to 25 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.