HVAC Maintenance Tech

About the role

We are looking for a motivated HVAC Maintenance Technician to join our growing team. This is a residential service role—no commercial work.

Responsibilities

• Perform HVAC maintenance and service on residential home comfort systems.
• Communicate clearly with homeowners about recommended services and explain what is needed and why.
• Ask thoughtful questions and listen carefully to homeowners' needs and concerns.
• Identify comfort issues and recommend high-quality solutions.
• Use strong technical, troubleshooting, and critical-thinking skills to diagnose and address HVAC concerns.
• Maintain a safety-first mindset while working and driving.
• Work collaboratively with other HVAC Technicians and learn from their knowledge and experience.
• Maintain accurate and detailed service notes and invoices.
• Provide professional, courteous, and exceptional customer service on every call.

What success looks like

• Maintaining a 26% conversion rate goal.
• Achieving 15%+ efficient total sold hours.
• Strong overall job performance.
• Consistent professionalism and reliability.
• Excellent customer service.
• Commitment to teamwork and safety.

Requirements

• Graduate of a licensed HVAC training program.
• EPA Certification required.
• Ability to run service calls independently.
• Basic electrical knowledge, including low-voltage systems.
• Basic knowledge of A/C and furnace components.
• 1+ year of HVAC installation experience preferred.
• Comfortable using basic hand tools and identifying HVAC parts and components.
• Strong attention to detail with the ability to maintain accurate, thorough service notes.
• Excellent communication and customer service skills.
• Tablet proficiency and comfort using technology in the field.
• Strong willingness to learn and continuously develop your technical skills and knowledge.

Benefits

• Healthcare for you and your family.
• Dental Insurance.
• 100% Paid Vision Insurance.
• Company-Paid Life Insurance.
• Wellness Reimbursement.
• Employee Assistance Program (EAP).
• Flexible Spending Account (FSA).
• Short-Term & Long-Term Disability.
• Fidelity 401(k) with 4% Company Match.
• Employee Referral Bonus.
• Paid Time Off (PTO) & Sick Time.
• All Major Holidays Off.
• Company-provided uniforms.
• Smartphone & tablet provided.
• Well-stocked company truck.
• Dispatch from home.
• Supportive, close-knit team environment.