HVAC Maintenance/Sales Trainer

Key Responsibilities

• Create engaging, comprehensive training sessions covering HVAC system fundamentals, service techniques, and sales strategies.
• Adapt the content to suit a variety of learning styles and knowledge levels.
• Facilitate interactive workshops to reinforce HVAC technical skills, including installation, troubleshooting, and maintenance procedures.
• Train existing technicians on key HVAC product features, effective selling techniques, upselling opportunities, and customer service best practices to maximize client satisfaction and drive revenue growth.
• Conduct assessments and feedback: Regularly assess trainees' performance through quizzes, practical demonstrations, and role-play scenarios. Provide constructive feedback to support their growth and development.
• Collaborate with department heads: Partner with sales, service, and operations managers to identify training needs and tailor content to address specific performance gaps or industry changes.
• Onboard new hires: Provide foundational training to new service team members, ensuring they are fully equipped to confidently perform their roles from day one.
• Monitor industry trends: Stay up to date on the latest HVAC technologies, products, and service techniques, and incorporate this knowledge into training materials to keep the team current.
• Continuous improvement: Gather feedback from trainees and department leads to refine and improve training programs, ensuring they remain relevant and effective.
• Foster a positive learning environment: Encourage a culture of teamwork, learning, and inclusion where all employees feel valued, respected, and motivated to reach their full potential.

Qualifications

• 5+ years of proven experience in HVAC sales, maintenance, and/or training.
• Strong understanding of HVAC systems, sales and customer service best practices.
• Exceptional communication and presentation skills.
• Experience using learning management systems (LMS) or other training tools.
• Ability to motivate and engage team members with diverse learning styles.
• Willingness to travel, approximately 60% of your time, often staying overnight for work.

Benefits

• Competitive salary with performance-based incentives.
• Health insurance: Comprehensive medical, dental, and vision coverage.
• Retail retirement plan: 401(k) with company match.
• Paid time off: Generous vacation, holidays, and sick leave.
• Career growth: Opportunities for ongoing training and professional development.
• About Champions Group: A supportive and dynamic environment that values teamwork and employee satisfaction.