HVAC Installation Tech / Residential Installer
Pronto Heating and Air Conditioning · Minneapolis, MN · 10 mo ago
Information TechnologyFull-time
About the role
The role is responsible for managing customer relationships and providing technical support.
Responsibilities
- Manage customer interactions through phone and email
- Provide technical solutions to customer issues
- Document and escalate complex issues to senior team members
- Train new employees on customer service best practices
Requirements
- Bachelor’s degree in Computer Science or related field
- At least 2 years of experience in customer service or technical support
- Strong problem-solving skills and ability to work independently
- Excellent communication and interpersonal skills
Qualifications
- Proficiency in Microsoft Office Suite
- Experience with CRM systems
- Knowledge of relevant industry standards and regulations
Skills
- Customer service orientation
- Technical troubleshooting abilities
- Effective written and verbal communication
Benefits
- Competitive salary
- Flexible working hours
- Professional development opportunities
Pay
$50,000 annually
Schedule
Monday to Friday, 9 AM to 5 PM