HVAC Installation Manager

At Progressive Heating, Air and Plumbing, we're passionate about delivering exceptional service and installation excellence to every customer we serve. Our unwavering commitment to quality and innovation has made us a trusted industry leader in heating, air conditioning, and plumbing solutions. We're currently seeking a skilled and experienced HVAC Installation Manager to join our dynamic team and elevate our installation operations to the next level. Job Title: Installation Manager Department: HVAC Installation Work Hours: Full-Time; schedule varies based on operational needs Primary Job FunctionThe Installation Manager is responsible for the overall performance, profitability, quality, and development of the HVAC Installation Department. This position leads the installation team by example, ensuring jobs are completed safely, efficiently, on time, within budget, and according to Progressive Heating, Air and Plumbing standards.The Installation Manager is responsible for developing Install Leads and Apprentices, maintaining accountability to established processes, monitoring job costing and labor performance, coordinating with Sales and Warehouse teams, and continually improving the customer and employee experience. Core ResponsibilitiesTeam Leadership & DevelopmentLead, coach, and develop HVAC Install Leads and ApprenticesConduct regular one-to-one meetings, field observations, and performance coachingMaintain clear expectations for each employee's position and tierIdentify training needs and coordinate technical and professional developmentSupport employees in progressing through the Installation career pathLead installation meetings and reinforce company processes, standards, and expectationsParticipate in recruiting, interviewing, hiring, onboarding, and performance management Installation OperationsOversee daily installation operations and crew assignmentsEnsure jobs are properly staffed, staged, and prepared before installationMonitor installation progress and address obstacles that could affect completionEnsure jobs are completed according to sold scope, manufacturer specifications, code requirements, and company standardsReview callbacks, warranties, failed inspections, and installation deficienciesEnsure corrective action and coaching occur when workmanship standards are not met Financial & Job Cost ManagementMonitor job costing, labor utilization, materials, and installation profitabilityReview completed jobs for financial and operational accuracyIdentify trends affecting department gross margin and recommend corrective actionMonitor Crew Pay performance and ensure employees understand the relationship between quality, efficiency, callbacks, and compensationWork with leadership to establish and achieve departmental revenue and profitability goals Sales & Warehouse CoordinationWork closely with Sales to ensure sold jobs can be installed as proposedAddress scope, equipment, accessory, and installation concerns before they become jobsite problemsPartner with Warehouse and Purchasing to improve job staging, inventory accuracy, and material availabilityHelp reduce unnecessary trips, missing materials, returns, and job delays Administrative & Operational ResponsibilitiesReview and approve payroll information as assignedEnsure job documentation is complete and accurateMonitor schedules, staffing, PTO, and department coverageParticipate in manager meetings and company planningSupport after-hours or on-call operational needs when required Performance IndicatorsSuccess in this position will be evaluated based on:Installation department gross margin and profitabilityDirect labor performance and job costingInstallation callback and warranty ratesJobs completed on time and within expected labor hoursCustomer satisfaction and reviewsQuality and completeness of installationsEmployee retention and developmentAdvancement of Apprentices and Leads through established tiersSafety performanceAccuracy and timeliness of job documentationConsistent execution of Progressive processes and standards Requirements Required QualificationsHVAC Knowledge & Experience5+ years of hands-on residential HVAC installation experience Strong residential HVAC installation knowledge and field experienceUnderstanding of HVAC equipment, duct systems, airflow, electrical, refrigerant piping, venting, and installation best practicesAbility to identify installation quality concerns and provide technical directionUnderstanding of job costing, labor efficiency, gross margin, and departmental financial performance Leadership2+ years of management experience Proven ability to lead, coach, train, and hold employees accountableAbility to have direct and productive performance conversationsStrong organizational and time-management skillsAbility to establish priorities and follow through consistentlyCommitment to developing employees and creating advancement opportunities Professional SkillsStrong verbal and written communicationAbility to work collaboratively with Sales, Service, Warehouse, Dispatch, and leadershipComfortable using ServiceTitan and other company technologyValid driver's license and insurability under company policy Benefits Benefits Offered:Competitive pay based on experience plus bonus incentivesHealth, dental, and vision insurance401(k) with company matchPaid time off and holidaysCompany vehicle & gas card, tablet, and uniformsOngoing training and growth opportunitiesA supportive and family-oriented work environment