HVAC General Manager

Key Responsibilities

• Lead and manage the day-to-day operations of the HVAC and Plumbing divisions.
• Oversee service, installation, maintenance, dispatch, sales, and office operations.
• Create a culture of accountability, teamwork, professionalism, and continuous improvement.
• Work closely with department managers to ensure alignment with company goals and performance expectations.
• Maintain responsibility for P&L performance across HVAC and Plumbing operations.
• Resolve escalated customer concerns professionally and effectively.
• Build and maintain strong relationships with customers, vendors, builders, and business partners.
• Support sales initiatives and help drive revenue growth through operational excellence and customer retention.
• Ensure compliance with all local, state, and federal regulations related to HVAC and Plumbing operations.

Qualifications

• Minimum 5–7 years of leadership experience in HVAC, Plumbing, or related home service industries.
• Proven experience managing multi-department operations and teams.
• Strong knowledge of HVAC and/or Plumbing service and installation operations.
• Experience managing budgets, forecasting, and P&L responsibilities.
• Demonstrated success improving operational performance and profitability.
• Strong leadership, communication, and decision-making abilities.
• Experience with Service Titan or similar CRM/service management software preferred.
• Ability to lead in a fast-paced, growth-oriented environment.
• Strong organizational, problem-solving, and conflict-resolution skills.
• Valid driver’s license and clean driving record.