HVAC Customer Service - Dispatch Agent

About the role

Professor Gatsby's Heating & Cooling, situated in West Berlin, NJ, is currently seeking a qualified individual to fill the position of full-time HVAC Customer Service - Dispatch Agent. Join our reputable team and enjoy competitive compensation ranging from $17 to $22 per hour, plus a commission potential of up to $60,000 annually.

Responsibilities

• Maintaining the service call schedule
• Prioritizing urgent matters
• Effectively managing dispatch assignments
• Serving as the primary point of contact for our customers as you address questions, schedule appointments, and provide updates on service progress
• Promoting maintenance plans and marketing initiatives

Schedule

This is a full-time position with flexible scheduling options. Shifts are available Monday through Friday or Tuesday through Saturday, spanning from 7:00 AM to 6:00 PM. Our rotating schedule ensures flexibility and work-life balance for our employees.

Requirements

• Experience in a sales or customer service role
• Proficiency with phone and email communication
• Drive to succeed and ability to take initiative with customers
• The ability to upsell products and services is a plus

Benefits

• Health insurance
• A 401(k) with company match
• Multiple bonus programs
• Paid holidays
• Paid vacation
• Paid sick days
• Company parties

Our mission

We deliver first-rate HVAC services and products at affordable prices in Southern NJ and the surrounding cities, including Washington Township, Sewell, Turnersville, Glassboro, Clayton, Williamstown, Cherry Hill & Voorhees. Customer satisfaction is our first priority. We are the highest-rated company in the area because we take our time and do it right. Whether our residential customers need repairs to their existing heating and cooling systems or a completely new installation, we are here to meet their needs. We chose a professor for our mascot to signify accuracy, integrity, attention to detail, and expertise. Our highly trained team loves what they do. We believe that if you don't love what you do, then you can't deliver the best service and value to your customer. Your heart must be in it. Our team focuses on continuing education so we can present our customers with the best options in the industry. We care about our team. We are growing fast and believe that if we invest in our team now, they will grow with us. We want to offer careers not just jobs.