HVAC Cooling Customer Engineer Site Leader

Position Summary

Responsible for performing supervisory, sales support and management duties in a defined service center location or a designated scope of a larger service center while performing fieldwork on a regular basis. Technically support a defined territory of service center engineers (CE’s).

Responsibilities

• Supervise, train and assist other field service engineers and technicians while being responsible for all aspects of field service work in the area.
• Perform complex troubleshooting, specialized tests, inspections, and appraisals on mechanical cooling apparatus and temperature control systems.
• Lead large projects requiring specialized skills such as installing contractor support, commissioning of data center cooling systems, supervising “turnkey” projects, surveys and other types of mechanical cooling consultation.
• Instrumental in developing tests and inspections in new areas of field services.
• Write complete, detailed reports promptly at end of project, using a computer, and accurately process job billing.
• Actively involved client interface and business development activities.

Qualifications

• Graduate of applicable HVAC Technical School, apprenticeship or Military equivalent and nine years minimum same or similar work experience.
• OR High school education or equivalent and ten years minimum same or similar work experience.
• Possess a working knowledge of refrigeration systems, electrical systems, temperature controls, and overall HVAC expertise, et al.
• Strong foundation of electrical power theory and application including thorough understanding of applicable safety procedures.
• Strong knowledge of various industry standards, such as OSHA and NFPA.
• Must be able to read and interpret electrical one-line diagrams and hydronic circuit flow diagrams.
• Able to give technical assistance via the telephone to internal or external customers on a regular basis.
• Provide on-site customer consultation, must be able to present themselves as an expert in the field.
• Expert analytical, problem-solving, and communication skills (verbal and written) required.
• Able to manage customer expectations during stressful situations.
• A high degree of communication, supervisory, organizational and management skills are required.
• Able to manage large-scale projects with technical expertise and good business management skills.
• Strong computer skills including editing, formatting and using templates in Microsoft Word use of Internet for standards/products/manufacturer research and operation of computer-controlled test equipment.