HVAC Cooling Customer Engineer - Charleston

We need to output HTML fragment with sections: h3 headings for sections present: About the role? The posting includes "Position Summary JOB DESCRIPTION" then responsibilities sections: ROLE, TECHNICAL, SAFETY, ADMINISTRATION, CUSTOMER SATISFACTION, PERFORMANCE. Also Qualifications, PHYSICAL & ENVIRONMENTAL DEMANDS, About Us (core principles, strategic priorities, behaviors, About Vertiv). Also Work Authorization, Equal Opportunity Employer (but we must remove EEO boilerplate). Also Notes about accommodations (maybe keep as part of About Us? It's a note about accommodations; but it's not boilerplate? It's a statement about reasonable accommodations; could be considered EEO-related but it's specific. Might keep as part of About Us? Probably we can include as a paragraph under About Us or separate? The instruction: Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. The note about accommodations is not exactly EEO boilerplate but it's a legal statement; might be considered legal. Safer to remove? The instruction says remove EEO/equal-opportunity boilerplate. The note about accommodations is related to disability accommodation; could be considered EEO. I'd remove it. Also "Work Authorization No calls or agencies please." That's legal; remove. We need to preserve substantive info: Position summary, responsibilities (list items), qualifications, physical & environmental demands, About Us (core principles, strategic priorities, behaviors, About Vertiv). Also maybe "Notes" removed. We need to use

for section headings: e.g., About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. But we should only include sections that have real content. The posting has: Position Summary (maybe "About the role")? Could map to "About the role". Responsibilities: we have multiple sub-sections (ROLE, TECHNICAL, SAFETY, ADMINISTRATION, CUSTOMER SATISFACTION, PERFORMANCE). Could combine under Responsibilities heading with subheadings? But instruction: use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It doesn't forbid subheadings; but we should follow that pattern. Could use

for each major section: About the role, Responsibilities, Qualifications, Physical & Environmental Demands, About Us. Within Responsibilities we could use

• for each duty; we could also have subheadings inside? Might be okay to just list all responsibilities as list items. We must not repeat job title as heading. No Job ID. We must not create Pay/Schedule/Benefits sections unless posting states them. Not present. We must not create sections with filler like "commensurate with experience". Not present. We need to preserve all substantive information; do not invent or summarize away detail. Thus we need to extract all bullet points from responsibilities sections. Let's parse responsibilities: ROLE: - Rely on direction to accomplish goals - Perform a number of work-related tasks - Capable of working under direct supervision or independently based upon training - Maintain certifications per Job requirements TECHNICAL: - Render on site and phone assistance to customers. - Communicate with National Technical Support on equipment issues - Perform work related tasks according to company guidelines for scheduled maintenance - Implement Field Change Notices according to published guidelines - Keep current on Safety Bulletins, Safety Field Change Notices, Field Change Notices, and Service Tips SAFETY: - Operate in a safe manner in accordance with published safety guidelines - Must wear appropriate PPE as per company guidelines and accordance with job duties - Adhere to work hours policy guidelines – “14 hours rule” - Report all work related accidents or injuries within 24 hours to the appropriate personnel. ADMINISTRATION: - Provide accurate and timely reporting according to company guidelines - Timecards, expense reports, mileage reports, ticket closure, forms et al. - Maintain individual inventory in accordance with company policy - Maintain company property according to company policies - Vehicle, credit cards, PPE, test equipment, laptop, pager, et al. CUSTOMER SATISFACTION: - Provide proper and adequate communication to internal and external customers - Provide estimated time of arrival to the customer for where applicable - Complete scheduled maintenance documentation properly and provide to the customer and local office upon completion of each designated assignment - Strive to provide all customers a “first time fix” for their equipment - Maintain customer satisfaction rates according to company guidelines - Attend Customer Meetings as required PERFORMANCE: - Maximize productivity by combining service opportunities - Complete all work in an efficient and timely manner - Capable of making technical and commercial decisions under pressure - Properly evaluate site and equipment for appropriate billing status - Maintain productive utilization rate according to company guidelines - Perform inventory cycle counts according to company guidelines - Adhere to company dress code and safety regulations - Meet or exceed on-site response time requirements for each customer - Understand and comply with company startup/escalation processes and procedures - Maintain proper and adequate level of internal communications - Managers, co-workers, Support Services, electronic communications, et al. - Perform several work-related tasks - Capable of working under direct supervision or independently based upon training - Maintain certifications per Job requirements Note some duplicates: "Perform several work-related tasks" similar to earlier; "Capable of working under direct supervision or independently based upon training" appears again; "Maintain certifications per Job requirements" appears again. We should preserve all substantive information; duplicates can stay but maybe we should deduplicate? Instruction: remove duplicated lines. So we should eliminate duplicate lines. Let's identify duplicates across sections. List all items: From ROLE: 1. Rely on direction to accomplish goals 2. Perform a number of work-related tasks 3. Capable of working under direct supervision or independently based upon training 4. Maintain certifications per Job requirements TECHNICAL: 5. Render on site and phone assistance to customers. 6. Communicate with National Technical Support on equipment issues 7. Perform work related tasks according to company guidelines for scheduled maintenance 8. Implement Field Change Notices according to published guidelines 9. Keep current on Safety Bulletins, Safety Field Change Notices, Field Change Notices, and Service Tips SAFETY: 10. Operate in a safe manner in accordance with published safety guidelines 11. Must wear appropriate PPE as per company guidelines and accordance with job duties 12. Adhere to work hours policy guidelines – “14 hours rule” 13. Report all work related accidents or injuries within 24 hours to the appropriate personnel. ADMINISTRATION: 14. Provide accurate and timely reporting according to company guidelines 15. Timecards, expense reports, mileage reports, ticket closure, forms et al. 16. Maintain individual inventory in accordance with company policy 17. Maintain company property according to company policies 18. Vehicle, credit cards, PPE, test equipment, laptop, pager, et al. CUSTOMER SATISFACTION: 19. Provide proper and adequate communication to internal and external customers 20. Provide estimated time of arrival to the customer for where applicable 21. Complete scheduled maintenance documentation properly and provide to the customer and local office upon completion of each designated assignment 22. Strive to provide all customers a “first time fix” for their equipment 23. Maintain customer satisfaction rates according to company guidelines 24. Attend Customer Meetings as required PERFORMANCE: 25. Maximize productivity by combining service opportunities 26. Complete all work in an efficient and timely manner 27. Capable of making technical and commercial decisions under pressure 28. Properly evaluate site and equipment for appropriate billing status 29. Maintain productive utilization rate according to company guidelines 30. Perform inventory cycle counts according to company guidelines 31. Adhere to company dress code and safety regulations 32. Meet or exceed on-site response time requirements for each customer 33. Understand and comply with company startup/escalation processes and procedures 34. Maintain proper and adequate level of internal communications 35. Managers, co-workers, Support Services, electronic communications, et al. 36. Perform several work-related tasks 37. Capable of working under direct supervision or independently based upon training 38. Maintain certifications per Job requirements Now duplicates: - "Perform a number of work-related tasks" (2) vs "Perform several work-related tasks" (36) similar but not identical; maybe keep both? They are slightly different wording. Not exact duplicate. - "Capable of working under direct supervision or independently based upon training" appears (3) and (37) exact duplicate. Remove one. - "Maintain certifications per Job requirements" appears (4) and (38) exact duplicate. Remove one. - Also "Perform work related tasks according to company guidelines for scheduled maintenance" (7) is unique. - "Maintain individual inventory in accordance with company policy" (16) vs "Perform inventory cycle counts according to company guidelines" (30) different. - "Maintain company property according to company policies" (17) unique. - "Vehicle, credit cards, PPE, test equipment, laptop, pager, et al." (18) unique. - "Provide accurate and timely reporting according to company guidelines" (14) vs "Provide proper and adequate communication to internal and external customers" (19) different. - "Timecards, expense reports, mileage reports, ticket closure, forms et al." (15) unique. - "Adhere to company dress code and safety regulations" (31) vs safety items: "Operate in a safe manner..." etc. Not duplicate. Thus we will remove duplicate lines (37 and 38). Also maybe duplicate "Perform several work-related tasks" vs "Perform a number of work-related tasks" not exact; keep both. Now Qualifications section: Qualifications Required experience (one or more of the following) - High School Diploma or G.E.D. equivalent - HVAC – Certificate Program degree or equivalent experience in the field. - Six years military experience in a related field - Equivalent industry experience with EPA refrigerant license - Basic electrical knowledge Interpersonal Skills - Professional - Reliable - Team Player - Familiarity with electrical / electronic test equipment and fundamentals - Must be able to read and interpret electrical line diagrams and blueprints - Working knowledge of OHM’s law and HVAC theory Technical skills - Ability to make basic site evaluation skills to include: environmental temperature, and general operating conditions - Elementary fix/repair techniques based on directed supervision - Capable of completing tasks and return unit to full operating conditions based upon directed supervision - Ability to summarize and report all work related tasks performed - Strong skill sets: Communication skills, Customer service skills, Troubleshooting skills, Safety procedures, Organizational and planning skills, Computer skills, Mechanical aptitude We need to format as list items under Qualifications heading. Could also separate into subheadings but not required. We'll just list all. Physical & Environmental Demands: While performing duties of the above jobs, the associate is regularly required to stand, walk, use hands and fingers, handle or feel objects, tools or other components; reach with hands and arms; stoop, kneel, crouch, or crawl; talk, hear and smell. The associate frequently is required to sit and climb or balance. Specific vision abilities required by this job include close vision, distant vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Frequent driving (car, van, truck). Must be able to consistently lift up to 50 pounds and occasionally up to 75 poundsExtreme cold (below 32*)Extreme heat (above 100*)Noise Level (Medium / High